- Responsible for Level 1 & Level 2 IT Support and Applications; Some project tasks ad hoc task (Datacenter and Comms Room Racking)
- Participate in team meetings and communication
- IT Ticket Logging and Queue management
- Support of other IT Functions such as Application Support and Infrastructure Teams
- Participation in rota such as ticket allocator and early shift (to support OCC)
- Wide knowledge of Desktop OS and applications (Windows, MAC, Linux)
- Active Directory Administration experience
- Experience with cloud based infrastructure such as Office 365 and Exchange
- MDM (Mobile Device Management AirWatch, BES etc.) experience
- Experience with Internet Browser support (All popular browsers, Firefox, Chrome, Edge, etc.)
- Experience issuing and handling user hardware (Windows PCs and laptops, Macs and mobile devices)
- Willing to learn and support in-house technologies; bespoke applications
- Working within a structured support environment with request logging software
- Able to follow processes and procedures
- Logical thinker and able to prioritize workload and urgency
- Strong customer service ethic
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Test Technician - Cupertino, United States - Kforce
Description
Description
Kforce has a client in Bay City, WI that is seeking an IT Support Technician.Responsibilities:
Requirements
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
