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Concierge - Cleveland, United States - Century Park Associates
Description
** Concierge**
** Garden Plaza at Cleveland**
** Cleveland, TN**
Shift: **2nd Shift** Status: **Part-Time** **Position Summary**
The Concierge provides customer service and reception to residents and families, primarily focused in front lobby area, in accordance with all laws, regulations and Century Park standard. Reports to the Business Office Manager. **Qualifications**
Must have high school diploma or equivalent
Must be proficient with Microsoft Office (Word and Excel)
Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)
**Primary Job Responsibilities**
**Greeter Duties**
Demonstrates excellent customer service , including telephone etiquette skills
Creates and maintains a positive atmosphere of warmth and hospitality
Interacts with all individuals professionally and courteously
Directs concerns from individuals to appropriate manager
Screens visitors entering the community
Assists with keeping front lobby and workrooms neat, clean and presentable
Closely observes lobby activity and reports unauthorized visitors or concerns
Keeps front lobby entrance flowing and welcoming
Keeps bell cart clean and polishes weekly
**Administrative Duties**
Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
Receives, sorts and distributes mail
Delivers packages to appropriate person/department following community policy
Makes accurate, timely entries into Events Log
Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets)
Enters resident maintenance requests in TELs system
Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security)
**Sales / Marketing Support**
Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
Communicates with sales team and back up sales team so inquiry calls are handled timely
Assists with Electronic Heath Record (EHR) system as requested
**Additional Requirements**
Must enjoy serving seniors
Must demonstrate excellent customer service and hospitality
Must have good telephone etiquette
Must demonstrate trustworthiness and dependability
Must work efficiently and effectively with little to no supervision
Must demonstrate effective communication skills
Must work efficiently with frequent interruptions
Must be able to multi task
Must be able to meet deadlines
Must be cheerful and positive
Must be responsive to resident requests
Displays integrity and professionalism by adhering to Century Parks Code of Ethics and completes all required compliance training
**Who We Are**
At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We take pride in providing an atmosphere where relationships of trust, leadership and personal ethics are not only valued, but expected of all our associates. Our people come first approach ensures that excellence, respect and outstanding service are apparent in all we do as an organization. We believe in caring for and loving our residents and strongly support their ability to continue growing, learning and contributing. Every day, team members at Century Park Associates choose to go beyond their job descriptions, exceeding expectations, on behalf of their residents. They have learned that those who go the extra mile receive rewards happiness of heart and peace of mind.
