NOC - Analyst / Slack ChatOps Support (3rd shift) - San Bernardino, United States - Tentek

Description

• You will provide Slack ChatOps support for technical processes and operations. Our User community will range from our Customer Service Reps to highlevel technology engineers.
• The successful candidate will provide Slack/ChatOps live support to Users across an organization of 10,000+ employees.

• Professional experience of 25+ years in IT Network / Data Center Operations as a Network Operations Infrastructure Analyst NOC Operator / Helpdesk Support / Technical Support Specialist...
• Experience supporting hardware and/or software in a workplace environment.
• Foundational Knowledge / experience working with the following: ServiceNow ticketing system, Confluence / JIRA, IP knowledge (subnetting and general IP concepts), Light Active Directory experience, Basic Security / Password reset troubleshooting.
• Experience performing shiftwork in a largescale, teamoriented, crossorganizational Network Operations Center environment (NOC).
• Strong communication skills, with a knack for explaining technical concepts in simple terms to a nontechnical audience using various modalities (e.g. phone, email, and chat).
• A fouryear college education emphasizing computer science, engineering, telecommunications, business administration, or a related technical discipline.
• Minor certifications in core technologies are desirable.
• Must be willing to work inperson at our service center office in Rancho Bernardo CA.
• This position will requires working 3rd shift (3 pm midnight on Fri / Sat / Sun / Mon / Tuesday)

• Streaming knowledge for games using MS Teams or other applications
• BigPanda / Event management systems experience
• Splunk/ Datadog (Basic Knowledge)
• API concepts and applications (Basic Knowledge)
• ITIL experience (Incident Management / Problem Management / Change Management)
• AWS knowledge / Kubernetes / or any other cloud technology
• SDLC processes
• Familiarity with opensource technologies
• SQL (ability to write/run queries)
• Perl / Scripting