Technical Support Engineer - Rochester, United States - The Hiring Company Inc

Description

LMT Technology Solutions ) is a leading full-service Managed Services Provider (MSP) headquartered in downtown Rochester, NY, that serves the Rochester, Buffalo, and Finger Lakes region.

Our services include IT Managed Services, Professional Services, Security and Compliance Services, Business IT Consulting, Software Development, and Cloud Services.

The cornerstone to LMT's success is our employees. We cultivate a culture of encouragement and growth through professional development, collaboration, and innovation for our LMT Team.

Through generous contributions to healthcare benefits, 401(k) matching, opportunities for advancement, a fully stocked fridge with snacks and sodas, and the occasional office dog visit, we strive to make our employees feel valued and appreciated.

Position Overview:

This is an excellent opportunity to gain experience and grow within the fast-paced environment of an MSP (Managed Services Provider).

As a Technical Support Engineer at our Support Desk, you will be part of a multi-level, highly qualified team that empowers you to do your best.

As the first point of contact for client IT issues, you will put your expertise and detective skills to use as you troubleshoot hardware, software, and system administration issues.

Friendly service, coupled with a patient understanding of our clients' needs is what makes our Support Desk second to none.

Perks:

LMT provides a very competitive compensation package which includes a competitive base salary, an annual bonus, long-term incentives and a generous Employee Benefits Package.

PTO:
18 days of PTO in a year
LMT contributes $850 a month to your Benefits Package
LMT offers a company matched 401k plan, up to 4%, after 1 year of active employment
Company paid professional development opportunities for professional certifications and soft skills training
Opportunities for community involvement

Day to Day Duties of the

Technical Support Engineer:
Monitor and respond to client site alerts
Upon completion of tasks and cases, update LMT's PSA with documentation and time entries
Regularly communicate with clients on the status and resolution of issues
Occasional visits to client sites for site documentation and onsite support needs
Manage time, schedules, and support cases
Excellent customer service and communication skills
Self-motivation, organization, and time management skills
Strong documentation skills

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