Technical Support Specialist I, FME Form - Snowflake, United States - Safe Software

Description

Technical Support Specialist I, FME Form


Location:

This opportunity has the ability to be remotely based within Canada (except for QC), or onsite/hybrid/remote in the Vancouver, BC Lower Mainland.

Please note that employment is contingent upon the successful completion of reference checks and background checks.


Application Instructions:
Please submit a resume and cover letter
Please upload your application files in PDF format only.
Technical Support Specialist I, FME Form

Safe Software is looking for an FME Form Technical Support Specialist (Level 1) to provide unparalleled support and continue to build upon Safe's legacy of excellent customer service.

As a Technical Support Specialist, your focus will be to share our collective knowledge with our customers. This isn't your typical technical support role.

You'll provide top-notch support, investigate interesting customer use cases, advocate for product development , create knowledge content, and keep up with the latest technologies and trends.

About The Team

Our Customer Success team consists of a group of Technical Support Specialists who work directly with our customers to maximize the value of their data with FME.

You'll work closely with fellow team members to help new and existing users address the challenges they face by investigating reported problems, exploring potential solutions to how-to questions, and identifying product enhancements with a critical eye for the user experience to make FME the best it can be.

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What You'll Be Doing

As an FME Form Technical Support Specialist (Level 1), you will:
Go above and beyond for our customers to help resolve their support cases
Answer an assortment of compelling questions in the FME Community Q&A Forums
Collaborate across teams and advocate for changes to the product on behalf of FME customers in order to help guide product development
Deliver webinars that highlight FME's amazing capabilities
Help improve the FME Platform by collaborating with our Product Managers and our customers
Test and explore new features of FME in beta stages
Delve into new and different day-to-day challenges, with the opportunity to investigate new technologies from AI integrations to new systems or formats
Attend and present at local trade shows, events, and (on occasion) international conferences
Qualifications, Skills, and Competencies

Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

Required skills:
Technical skills:

2+ years of experience working with a broad range of data formats (i.e. GIS, CAD, databases, raster, JSON, XML, REST APIs/web services)
Knowledge of common data challenges, such as schema management, validation, and filtering
Experience with ETL processes, and/or developing data integration workflows

Effective communication skills to articulate technical information in accessible language both written and verbal
Empathetic and customer-centric
Curious and eager to learn new technologies, systems, and data formats that FME supports
Able to think critically and propose solutions to complex problems
Able to collaborate effectively and exchange meaningful feedback
1-2 years of previous experience working in technical support, technology consulting or relevant industry experience
Previous experience using FME Form and/or FME Flow
Experience with GIS products (Esri ArcGIS, MapInfo, GeoMedia, GE Smallworld)
Experience working with or administering databases (Oracle, SQL Server, PostgreSQL, Snowflake)
Experience with CAD/BIM applications (AutoCAD, Bentley MicroStation, Revit, Indoor Mapping)
Experience with 3D technology (Cesium, I3S, CityGML)
Experience working with web services and APIs (Amazon, Azure, MS Graph, AGOL, ArcGIS Portal)
Exposure to programming and scripting languages (Python, JSON, SQL, XML)
Ability to speak a second language
What You Can Expect

When you choose a career with Safe Software, you're also choosing...

Meaningful Work:
Make a profound impact across our business, workplace and data integration product.

A Supportive Environment:
Feel empowered to share your ideas and implement them with high autonomy and team support.

Social Responsibility:
Become a part of a team that finds meaningful ways to give back .

Take the day off to volunteer for a cause that matters to you or join our D&I Committee and shape our collective future.

Learning & Career Development:
We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.

Flexible Working Hours:
Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.

Work-Life Balance:
There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.

Health & Wellness:
Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That's right, no waiting period.

Family is important:

We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.

Shared Success:
Share in Safe's success with our bi-annual profit sharing and RRSP/TFSA matching program.

An Accessible Commute:
Regardless of your commute method, we're located close to public transit, and provide complimentary parking and bike storage for our team
About Safe Software

Safe Software is the creator and developer of FME — the data integration platform with the best support for spatial data worldwide.

Over 10,000 organizations

around the world use FME in industries like AEC, government, utilities, and transportation to maximize the value of their data.

Founded in 1993, Safe is headquartered in Surrey, BC

with over 200 team members and counting. We're always looking for talented individuals with diverse backgrounds

who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.

We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.

Should you require accommodations during the recruitment process, please contact .

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