- Provide boots-on-the-ground support during EHR rollout
- Lead and support end-user training for clinical and operational staff (job-specific workflows)
- Help align day-to-day workflows with system capabilities, including patient lifecycle processes (admissions, discharge, onboarding/offboarding)
- Coordinate and support UAT activities, including test execution and validation of fixes
- Perform go-live readiness checks and workflow validation
- Triage issues in real time, document steps to reproduce, and escalate defects to technical teams
- Deliver first-line troubleshooting and FAQ-style support during and after go-live
- Communicate clearly with stakeholders, gather feedback, and help drive adoption
- Collaborate across markets to share best practices, playbooks, and recurring issue patterns
- 2–4 years of experience supporting healthcare IT implementations, ideally EHR rollouts
- Prior exposure to Epic, Cerner, or similar EHR systems
- Understanding of clinical workflows and how patient data moves through systems
- High-level familiarity with revenue cycle concepts and downstream billing impacts
- Experience supporting training, change adoption, and frontline users during go-live
- Experience coordinating or supporting UAT and workflow validation
- Excellent communication skills — calm, clear, and effective with non-technical users
- U.S. work authorization (compliance requirement)
- Engagement type: Contract (with potential extension or conversion to full-time)
- Duration: ~3 months
- Availability: 40 hours per week preferred
- Work style: ~50% remote / 50% onsite (market-based support)
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Support Implementation Specialist - Kalamazoo - Toptal
Description
Contract | ~3 months | 40 hrs/week | Hybrid (50% onsite / 50% remote)
Start: Late February - Early March
Extension / FT potential available
We're partnering with a healthcare organization to support a fast-paced EHR rollout, and we're looking for a Healthcare Implementation Specialist who enjoys being hands-on, working directly with end users, and helping teams succeed during go-live.
This role is ideal for someone who thrives in dynamic environments, communicates clearly with non-technical users, and has prior exposure to EHR deployments (Epic, Cerner, or similar systems).
What You'll Do
What We're Looking For
Engagement Details
-
Customer Implementation Specialist/Manager
Only for registered members Westwood, MA
-
Implementation Specialist
Only for registered members New Jersey
-
Senior Implementation Specialist
Only for registered members New Jersey
-
Senior Implementation Specialist
Only for registered members New Jersey
-
Residential Services Supervisor
Only for registered members Kalamazoo
-
Validation Engineer
Only for registered members Kalamazoo
-
Field Clinical Specialist, Western MI
Full time Only for registered members USA - Michigan - Kalamazoo
-
Field Clinical Specialist, Western MI
Full time Only for registered members USA - Michigan - Kalamazoo
-
Lead Specialist, Document Control
Only for registered members Kalamazoo
-
Child Life Specialist PRN/ variable shift
Only for registered members Kalamazoo
-
Child Life Specialist
Only for registered members Kalamazoo
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BMH Child Life Specialist Emergency Department FT- Sign On Bonus Available
Only for registered members Kalamazoo
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System Manager
Only for registered members Kalamazoo
-
Lead Process Technician or Sr. Technical Specialist
Only for registered members Kalamazoo
-
Recreational Services Director
Only for registered members Kalamazoo
-
Loan Servicing Specialist
Full time Only for registered members Kalamazoo
-
Tax Senior Manager, Core Tax Services
Only for registered members Kalamazoo
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Ambulatory Care Manager
Only for registered members Kalamazoo
-
Ambulatory Care Manager: Bronson Primary Care Partners West Main
Only for registered members Kalamazoo
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Document Control Specialist
Only for registered members Kalamazoo