Support Implementation Specialist - Kalamazoo - Toptal

    Toptal
    Toptal Kalamazoo

    1 day ago

    Description

    Contract | ~3 months | 40 hrs/week | Hybrid (50% onsite / 50% remote)

    Start: Late February - Early March

    Extension / FT potential available

    We're partnering with a healthcare organization to support a fast-paced EHR rollout, and we're looking for a Healthcare Implementation Specialist who enjoys being hands-on, working directly with end users, and helping teams succeed during go-live.

    This role is ideal for someone who thrives in dynamic environments, communicates clearly with non-technical users, and has prior exposure to EHR deployments (Epic, Cerner, or similar systems).

    What You'll Do

    • Provide boots-on-the-ground support during EHR rollout
    • Lead and support end-user training for clinical and operational staff (job-specific workflows)
    • Help align day-to-day workflows with system capabilities, including patient lifecycle processes (admissions, discharge, onboarding/offboarding)
    • Coordinate and support UAT activities, including test execution and validation of fixes
    • Perform go-live readiness checks and workflow validation
    • Triage issues in real time, document steps to reproduce, and escalate defects to technical teams
    • Deliver first-line troubleshooting and FAQ-style support during and after go-live
    • Communicate clearly with stakeholders, gather feedback, and help drive adoption
    • Collaborate across markets to share best practices, playbooks, and recurring issue patterns

    What We're Looking For

    • 2–4 years of experience supporting healthcare IT implementations, ideally EHR rollouts
    • Prior exposure to Epic, Cerner, or similar EHR systems
    • Understanding of clinical workflows and how patient data moves through systems
    • High-level familiarity with revenue cycle concepts and downstream billing impacts
    • Experience supporting training, change adoption, and frontline users during go-live
    • Experience coordinating or supporting UAT and workflow validation
    • Excellent communication skills — calm, clear, and effective with non-technical users
    • U.S. work authorization (compliance requirement)

    Engagement Details

    • Engagement type: Contract (with potential extension or conversion to full-time)
    • Duration: ~3 months
    • Availability: 40 hours per week preferred
    • Work style: ~50% remote / 50% onsite (market-based support)

  • Only for registered members Westwood, MA

    We are seeking an experienced implementation specialist and instructor to train and onboard clients on mail center security equipment and services. · Passion for teaching, training, and customer care. · Excellent verbal and written skills. · Proficient in the entire Microsoft sui ...

  • Only for registered members New Jersey

    +Job summary · NRT is a FinTech leader seeking a dynamic Implementation Specialist to coordinate implementations and ensure customers are informed about and upgraded to the latest compliant versions of applicable software in an effective and timely manner. The role requires stron ...

  • Only for registered members New Jersey Remote job

    Dice is the leading career destination for tech experts at every stage of their careers. Our client, Suncap Technology, is seeking a Senior Implementation Specialist for PowerFlex. · ...

  • Only for registered members New Jersey Remote job

    +We are seeking a highly skilled Senior Implementation Specialist to join our team specializing in Connectrix DCX-7 and 7730B / SANNav solutions. · +Describe Connectrix key features and capabilities including their use in an IT environment · Explain Connectrix management options ...

  • Only for registered members Kalamazoo

    Manages and oversees the day-to-day operations of Residential Programs (Glen's House and Gail's Houses). Supervises, trains and coordinates activities of all staff. · ...

  • Only for registered members Kalamazoo

    We are seeking a full-time Level I or Level 2 Validation Engineer/Specialist to join our team in Kalamazoo MI. · Develop a sound understanding of how to properly implement technical, quality, and scientific principals necessary to meet industry and customer requirements · Work in ...

  • Only for registered members USA - Michigan - Kalamazoo Full time

    Make a meaningful difference to patients around the world. · ...

  • Only for registered members USA - Michigan - Kalamazoo Full time

    Make a meaningful difference to patients around the world by partnering with clinical professionals and training them on using Edwards' groundbreaking products. · ...

  • Only for registered members Kalamazoo

    We are seeking an experienced Lead Document Control Specialist to support quality and regulatory documentation activities at the site level. · The role is responsible for the control, review, release, archiving, and obsolescence of documentation—including procedures and specifica ...

  • Only for registered members Kalamazoo

    The Child Life Specialist is responsible for developing and implementing a comprehensive child life program that promotes the developmental well-being of children adolescents and their families. This role focuses on minimizing psychological trauma during medical treatments and ma ...

  • Only for registered members Kalamazoo

    The Child Life Specialist is responsible for developing, implementing, and assessing a comprehensive Child Life Program that promotes the developmental well-being of children, adolescents, and their families. They are responsible for addressing both the psychosocial and developme ...

  • Only for registered members Kalamazoo

    The Child Life Specialist is responsible for developing implementing and assessing a comprehensive Child Life Program that promotes the developmental well-being of children adolescents and their families. This role focuses on minimizing psychological trauma during medical treatme ...

  • System Manager

    1 week ago

    Only for registered members Kalamazoo

    The System Manager-Diabetes Education has direct oversight and accountability for all diabetes education operations and employees.This role provides leadership and direction for the department that supports clinical, customer and service excellence and corporate effectiveness. · ...

  • Only for registered members Kalamazoo

    The role of Lead Process Technician plays a critical role in the smooth operation of our pharmaceutical packaging lines. Working within a Lean Manufacturing environment, you will focus on troubleshooting, diagnostics, and continuous improvement of both mechanical and highly autom ...

  • Only for registered members Kalamazoo

    The Villa At Borgess Place is seeking a Recreational Services Director to join their team. · Implements activity programming as planned and assigned to meet the functional levels, needs and interests of each resident. · Prepares and posts a monthly schedule of activities. · Coodi ...

  • Only for registered members Kalamazoo Full time

    +The Consumers Credit Union team is looking to hire a passionate Loan Servicing Specialist to join our team. · +Bachelor's Degree preferred and loan servicing accounting or equivalent experience required. · + Responsibilities ...

  • Only for registered members Kalamazoo $125,000 - $225,000 (USD)

    The Core Tax Services Senior Manager is responsible for advising clients on tax implications of their business objections. · In this role, Core Tax Services Senior Manager applies knowledge to understand potential tax issues, · recognizing communicating potential risks and making ...

  • Only for registered members Kalamazoo

    The Ambulatory Care Manager provides care management and care coordination for adult and pediatric patients with complex illness in the primary care setting under minimal supervision. · Provides patient assessments develops patient centered care plans implements interventions coo ...

  • Only for registered members Kalamazoo

    The Ambulatory Care Manager provides care management and care coordination for adult and pediatric patients with complex illness in the primary care setting under minimal supervision. The role serves in an expanded healthcare role to collaborate with the ambulatory care managemen ...

  • Only for registered members Kalamazoo

    The Lead Document Controller will be responsible for the control and review of documentation for client sites. · Responsible for all activities related to document routing, distribution and release. · Prompt archiving and storage of applicable client documentation. · ...

Jobs
>
Kalamazoo