Auto Service Advisor - Platteville
3 days ago
Job description
About Kunes Auto Group:Kunes Auto Group is an award-winning, values-driven automotive dealership group with a strong commitment to delivering exceptional customer service. With over 40 locations across the Midwest, we pride ourselves on our focus on community, employee development, and providing top-tier automotive solutions. Join our team and become part of a fast-growing company that puts people first
Job Summary:
Kunes Auto Group is seeking a customer-oriented, entry level Automotive Service Advisor to join our team. In this role, you will serve as the vital link between our customers and the service department, ensuring their vehicles receive top-notch care. You'll assist customers by assessing their service needs, preparing repair orders, and ensuring an outstanding experience every step of the way.
This is growth role for someone interested in getting into Service Advising and you will begin with assisting the Service Advisor with customer care.
Key Responsibilities:
- Greet customers warmly, assess their vehicle concerns, and record their needs.
- Prepare detailed repair orders, including labor and parts estimates, for customer approval.
- Communicate with customers about inspection results and recommend necessary corrective actions.
- Provide updates on repair progress, explain costs, and secure customer authorization for additional work.
- Schedule service appointments, ensuring a seamless and efficient process.
- Maintain high customer satisfaction standards by addressing concerns promptly.
Qualifications:
- No prior Service Advisor experience necessary, seeking someone that comes from inside/outside sales, hospitality (Bartenders/Servers), customer service or administrative assistant background.
- Strong communication and organizational skills with attention to detail.
- Ability to multi-task is key
- Proficiency with computer systems and service scheduling software.
- Valid driver's license and clean driving record.
- $65,000 +
- Competitive salary and bonus opportunities.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) retirement plan.
- Paid time off and holiday pay.
- Employee discounts on vehicles, parts, and services.
- Ongoing training and development opportunities.
- A supportive, team-oriented work environment with room for career growth.
- Daily Pay Program
Kunes Auto Group is an Equal Opportunity Employer.
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