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    Datacenter Technician - Tulsa, United States - eTeam

    eTeam
    eTeam Tulsa, United States

    3 weeks ago

    eTeam background
    Technology / Internet
    Description

    Job Title: Data Center Services Technician

    Requirements:

    · Strong organizational and communication skills (written and verbal).

    · Proficient in Microsoft Office Suite (Excel, PowerPoint, Exchange), SharePoint, Teams, Visio.

    · Ability to lift 50 pounds and stand for extended durations.

    · Familiarity with IT equipment including servers, network switches, storage, and cabinets.

    · Solid working knowledge of data center environments, network protocols, and disaster recovery.

    Job Description:

    General Services:

    · Escort vendors and customers within secured spaces per security policies.

    · Interface with requestors via various channels.

    · Provide technical oversight during escorting activities.

    · Communicate effectively in English, both written and verbal.

    · Support leadership with incident communication and escalations.

    Site Access:

    · Review and approve data center access requests.

    · Interface with supplementary service providers.

    · Conduct vetting processes for visitors as per security policies.

    Documentation and Reporting:

    · Create and maintain site-specific documentation.

    · Provide ad hoc reporting and support projects.

    · Maintain daily turnover logs and track work in secured spaces.

    Basic Data Center Planning:

    · Assist in IT equipment installation and removal planning.

    · Participate in data center space layout planning.

    · Complete Hardware Planning Site Inspection forms as needed.

    Cable troubleshooting and repair:

    · Troubleshoot and repair system connections as needed.

    · Test all types of cables – Copper, fiber (MM/SM), dark fiber, DWDM, MPO, etc.

    · Replace cables in accordance with DXC 4Eyes processes.

    · Check network connections.

    · Trace cables.

    · Clean and polish fiber ends.

    Cable Installation and Planning:

    · Physical installation and removal of patch cabling, and cabling components, and related material.

    · Connect communication copper and fiber cables between installed IT equipment.

    · Ensure that all links and communication cables have been tested, labeled, connected, and documented.

    Service Management:

    · Support Service Management processes and procedures.

    · Ensure pre-validation and post-validation of planned change work.

    · Perform Incident, Problem, and Change activities per ITIL standards.

    Inventory Management Services:

    · Perform physical inspection and inventory of IT equipment.

    · Affix barcode and tags to devices.

    · Enter and maintain equipment information in the database.

    · Support SOXA and Asset Inventory audits.

    Shipping/Receiving and Loading Dock:

    · Manage shipping/receiving functions.

    · Track and enter data related to shipments.

    · Maintain organized storage spaces and execute returns.

    Media Administration Services:

    · Handle physical media activities including mounting, shipping, and tracking.

    · Perform offsite vaulting preparation and activities.

    · Enforce policies related to Media Management.

    Hands & Eyes Services:

    · Install and remove IT equipment.

    · Perform basic device configuration and troubleshooting.

    · Assist in disaster recovery activities.

    Cabling Services:

    · Install, remove, and troubleshoot patch cabling.

    · Ensure all cable connections are tested and documented.

    · Maintain accurate documentation of cabling.