Software Application Specialist - Dublin - Epicor Inc

Description

Overview

Future Opportunities - Join Our Talent Community Are you a seasoned problemsolver with strong technical expertise and a passion for helping customers succeed? We're building a pipeline of experienced Technical Application Specialists to connect with talented professionals who may be a great fit for future openings on our team. This posting offers a space for you to express interest and explore what this role could look like in the future.

As a Software Application Specialist based in our Dublin, California office, you will provide technical support via phone, email, and chat within our Application Support Group. You will be responsible for diagnosing, troubleshooting, repairing, and debugging software, as well as documenting and escalating issues as necessary. We are seeking applicants with strong problem-solving abilities, excellent communication skills, and a proactive approach to customer support.

What you will be doing

• Confer with customers via phone, email, or chat to diagnose technical and system problems, troubleshoot, repair, and test solutions within our Application Support Group.
• Respond to customer calls in a professional manner, providing appropriate solutions and advice.
• Interact with customers to perform complex testing, support, and troubleshooting of technical functions remotely.
• Ensure service quality levels are maintained and adhered to, handling all issues in a timely manner.
• Review outstanding issues, ensuring customers and management are kept informed of progress.
• Attend relevant Epicor product training courses in line with the Application Specialist role.

What you will likely bring

• 3+ years of applicable experience and demonstrated success/knowledge.
• Industry knowledge and experience.
• Desired bachelor's degree in engineering, Computer Science, or related field (or equivalent experience).
• Ability to effectively communicate both verbally and in writing.
• Strong customer service skills, detail-oriented, initiative-taker with a positive attitude.
• Strong problem-solving and technical troubleshooting skills.
• Ability to handle inquiries from customers via multiple channels in a fast-paced call center environment.

Why Join the Pipeline?

Joining this talent pool means:

• You'll be among the first contacted when a Technical Application Specialist role opens.
• You'll have an opportunity to connect with our recruiting team to learn more about upcoming needs across different product lines (e.g., Kinetic, Eagle, BisTrack).
• We can explore potential alignment with specialized areas (SQL, ERP Applications, Network etc).

About Epicor

At Epicor, we're truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We're Proactive, Proud, Partners.

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real youthat's who we're interested in. If you have interest in this or any rolebut your experience doesn't match every qualification of the job description, that's okayconsider applying regardless. We are an equal-opportunity employer.

Range: Minimum: $62,000 USD Maximum: $100,000 USD

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

Recruiter: Mouy Bun