- 401(k) matching
- Competitive salary
- Health insurance
- Paid time off
- Manage and supervise Tier 1, Tier 2, and Tier 3 IT help desk staff, ensuring consistent, high-quality service delivery.
- Oversee the IT ticketing system (e.g., ServiceNow, Remedy, Jira) for tracking incidents, service requests, and resolutions.
- Monitor and enforce Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and help desk metrics.
- Serve as the escalation point for complex or high-priority technical issues.
- Develop, maintain, and enforce Standard Operating Procedures (SOPs), policies, and guidelines aligned with federal IT standards.
- Provide coaching, mentoring, and training for help desk staff to enhance technical skills and customer service.
- Collaborate with federal program managers, IT teams, and contractors to resolve issues and optimize support processes.
- Ensure compliance with federal cybersecurity and IT mandates (e.g., NIST 800-53, FISMA, DHS directives).
- Support onboarding/offboarding of federal personnel and contractors, including account management and system access provisioning.
- Analyze recurring problems and recommend process improvements or automation to increase efficiency and service quality.
- Participate in IT governance, incident response, and audit preparation activities.
- Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred).
- 5+ years of IT help desk or service management experience, including supervisory or managerial experience.
- Strong knowledge of ITIL/ITSM frameworks, help desk operations, and ticketing systems.
- Experience supporting federal IT environments or large-scale enterprise systems.
- Excellent leadership, communication, and customer service skills.
- Strong problem-solving and analytical abilities.
- Familiarity with federal cybersecurity standards and compliance requirements.
- ITIL Foundation or higher certification.
- PMP or project management experience is a plus.
- Experience with federal enterprise systems, cloud environments, or mission-critical IT infrastructure.
- Must be able to obtain a Public Trust.
- Must be a U.S. Citizen.
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Live Your Best Life at Lap of Love Veterinary Hospice · Join Lap of Love as an In-Home, Associate Veterinarian in Washington, DC · Imagine a veterinary role that honors your time, supports your well-being, and reconnects you with the heart of why you became a veterinarian. At Lap ...
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Washington Brand Activation Manager - Liverpool (L Postcodes) Join one of Europe's fastest‑growing companies and represent a market‑leading global brand! Phoenix 2 Retail is expanding fast - and we're building a brand‑new team dedicated5 days ago
IT Service Administrator Location: DC-Washington -20201 Hybrid - US Full / Part Time - IMAGINEEER LLC
Description
Benefits:
About this Role:
The IT Service Administrator oversees the daily operations of the IT service desk in support of federal agency employees and contractors. This role ensures timely, effective, and secure technical support, manages help desk staff, enforces compliance with federal IT standards, and contributes to the overall mission success of the agency.
Key Responsibilities:
Qualifications and Skills:
Desired Skills and Competencies:
Additional Information:
Flexible work from home options available.
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Veterinarian - Part time
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GQR Healthcare- Washington
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CompHealth- Washington
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CenterWell Home Health- Washington
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Brand Activation Manager - Liverpool (L Postcodes) Join one of Europe's fastest‑growing companies and represent a market‑leading global brand! Phoenix 2 Retail is expanding fast - and we're building a brand‑new team dedicated Jackson Therapy Partners- Washington
