- Provides prompt service with each appointment and performs services within the appropriate allotted time
- Reports to work on time and according to posted schedules
- Performs general information on hotel and surrounding areas to guests
- Attends appropriate departmental meetings
- Provides consistent professional body treatments in accordance with protocols and accepted certification practices
- Is flexible with schedules, supporting the needs of the Recreation Department
- Properly cares for the equipment and uses proper amounts of product to assist in cost controls
- Has complete knowledge and understanding of all services and products while educating and training guests in these areas
- Actively promotes home care programs, meeting retail sales goals
- Upholds the standards of sanitation and sterilization as directed by law and the property's policies and procedures
- Maintains an up to date working knowledge of all amenities as well as any special events
- Up sells services and amenities to guests
- Performs prep work and properly cleans and restocks room as required
- Communicates to management any and all issues involving staff or guests in the recreation department that require attention
- Actively promotes treatments, services and retail services as well as programs, promotions and/or discounts available
- Handles guest's questions and concerns promptly, professionally and courteously
- Provides accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Possesses the ability to work without direct supervision
- Maintains a positive attitude and contributes toward a quality work environment
- Must be able to stand on feet throughout the shift, with intermittent periods of walking
- Must be able to lift & carry, or pull up to 30 lbs. occasionally
- Must be able to perform simple grasping, fin manipulation, squeezing and repetitive hand & arm movements constantly
- Must have a strong passion and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests
- Must be able to work well under pressure
- Must have a strong passion for assisting guests in attaining their beauty and wellness goals
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detail oriented
- Must be able to work in a fast paced environment
- Must have excellent communication and listening skills
- Must be professional in appearance and demeanor
- Must always ensure a TEAMWORK environment
- Ability to work a flexible schedule that may include working days, evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
- Must be able to read, write and speak English
- High School Diploma or Equivalent
- At least two years previous experience giving massage and body treatments in a similar setting preferred
- Valid New Mexico massage therapy license required
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Massage Therapist - Santa Fe, United States - QUAIL RUN ASSOC, Inc.
Description
Position:Massage Therapist
Reports to:
Recreation Manager
Classification:
Non-exempt
Department:
Recreation
Hours:
Varies
Wage Range:
starting at $68/hour, plus tips
Certifications:
NM Massage Therapy license
Date posted:
N/A
Summary of Position:
Will administer body treatments and massages to guests therefore providing exceptional service to create an extraordinary guest experience. Responsible for maintaining Four Diamond quality standards and ensuring that 100% quality guest service is achieved.
Responsibilities and Job Duties
Knowledge, Skills, & Abilities
