Technology Support Analyst - Topeka, United States - Kansas Action for Children

Description

at Wichita State University in Wichita, Kansas, United States

Job Description DescriptionUniversity OverviewWichita State University has a long tradition of innovation and entrepreneurship that spurs the economy and serves the needs of the local community.

This is the place where anything is possible. Where collaboration and innovative ideas shape the future, and entrepreneurship is in our bones.

If you have the creativity, passion and insight to help us build a brighter future for our city, state and world—this is the place where you belong.

Position Specific ResponsibilitiesThe Technology Support Analyst position provides a full range of services necessary for the operation of College of Health Professions (CHP) computers and will primarily serve labs, patient serving clinics, as well as faculty and staff in assigned departments.

This position will be a member of a fantastic team in theCHPDean's Office.

Summary of ResponsibilitiesInstalls, configures, deploys and support systems, servers, software, and hardware to meet the needs of the department and department users.

Provides technical support to department users.
Essential FunctionsCollects and analyzes information from system users to formulate the scope and objectives of the system.

at Wichita State University in Wichita, Kansas, United States

Job Description DescriptionUniversity OverviewWichita State University has a long tradition of innovation and entrepreneurship that spurs the economy and serves the needs of the local community.

This is the place where anything is possible. Where collaboration and innovative ideas shape the future, and entrepreneurship is in our bones.

If you have the creativity, passion and insight to help us build a brighter future for our city, state and world—this is the place where you belong.

Position Specific ResponsibilitiesThe Technology Support Analyst position provides a full range of services necessary for the operation of College of Health Professions (CHP) computers and will primarily serve labs, patient serving clinics, as well as faculty and staff in assigned departments.

This position will be a member of a fantastic team in theCHPDean's Office.

Summary of ResponsibilitiesInstalls, configures, deploys and support systems, servers, software, and hardware to meet the needs of the department and department users.

Provides technical support to department users.
Essential FunctionsCollects and analyzes information from system users to formulate the scope and objectives of the system.
Writes system and programming specifications so that when the system is implemented it will meet user needs.
Documents processes, coordinates with vendors, provides system recommendations as needed. May train staff on system usage.
Provides problem recognition, research and resolution including recommending action(s) to resolve user inquires.

Prepares and maintains technical documentation to guide system users and to assist with ongoing operation, maintenance, and development of the system.

CommitmentWichita State University is committed to inclusive excellence.

WSUis the only urban-serving public university in Kansas and has the most diverse student body of all the Kansas state universities.

Wichita State University recruits, employs, trains, compensates, and promotes regardless of age, ancestry, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, political affiliation, pregnancy, race, religion, sex, sexual orientation, or status as a veteran.

Wichita State University has a clear goal in this regard:

to be the place where our talented faculty and staff reflect and promote the evolving diversity of our society.

We pride ourselves on being the most innovative university in Kansas, delivering the best educational experience to our students with the distinction for opening pathways to real-life learning, applied research and career opportunities that make people want to stay in Kansas.

Our campus provides an experience that promotes all forms of diversity, equity and inclusion, a place to learn, work, live and play.

RequirementsMinimum Education60 hours of college coursework in related field by hire datePreferred EducationMinimum ExperienceTwo (2) years of experience in systems design and support or related fieldPreferred Experience

Experience with wireless communication and troubleshooting
Experience withTCP/IP
Knowledge, Skills and Abilities

Strong knowledge with computers, networking, and operating systems
Strong technical skills on troubleshooting computer hardware, software, peripherals, and network diagnostic
Strong customer service centered philosophy
Strong communication skills including; verbal, written, and listening
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