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    Front Desk Associate - Cranberry Twp, United States - Scott and Christie Eye Associates

    Scott and Christie Eye Associates
    Scott and Christie Eye Associates Cranberry Twp, United States

    3 weeks ago

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    Description

    Company Overview:
    Scott &Christie Eye Associates.

    Our Team believes in serving patients with compassion and understanding, while also delivering the latest technology in ocular diagnostics and treatment.

    We have locations in Cranberry Township, Pa and Pittsburgh, Pa.


    Position Summary:
    The Front Desk Associate provides exceptional patient service, both in person and over the phone.

    This position interviews patients and/or their representatives to obtain complete and accurate demographic, financial, and insurance information, required for billing and collecting patient accounts.

    The Front Office Associate performs a variety of clerical and patient service duties necessary to maintain efficient flow of operations in the surgery center.

    The Front Office Associate may answer multiple phone lines, assist in processing medical records requests, enter patient demographic and insurance information, and accept patient payments.


    Responsibilities:
    Displays high level of professionalism and gives superb customer service

    Obtains and reviews patient demographic and insurance information for accuracy

    Verifies insurance and collects copays, co-insurance, and outstanding balances

    Ensures all patient intake forms are signed and complete

    Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax

    Schedules appointments

    Processes medical record requests per policies and procedures

    Coordinates with Surgical Staff to ensure optimal patient experience


    Qualifications:

    Education:
    High School Diploma or Equivalent Certificate


    Required Skills:
    Minimum 2 years of experience in a medical office/health care setting

    Minimum 2 years of health care insurance experience

    Strong computer knowledge and skills with a minimum typing speed of 30 WPM

    Strong desire to assist others and provide excellent customer service

    Must be highly dependable and organized

    Outstanding interpersonal skills

    An impeccably clean, polished, professional image

    The ability to learn quickly, retain training, problem solve and think independently


    Preferred Skills:
    Understanding of medical terminology


    Company Benefits:
    We offer a competitive benefits package to our employees:

    Medical
    Dental
    Vision
    401k w/ Match
    HSA/FSA
    Telemedicine
    Generous PTO Package

    We also offer the following benefits for


    FREE:
    Employee Discounts and Perks
    Employee Assistance Program
    Group Life/AD&D
    Short Term Disability Insurance
    Long Term Disability Insurance

    EyeSouth Partners is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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