Field Service Engineer - Baton Rouge, United States - Coin, Currency & Document Systems of Florida Inc.

Description

Job Description

Job Description


COMPANY OVERVIEW

As a leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business.

Our cash automation technologies and process engineering services help businesses optimize the handling, movement and management of cash.

We personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience.

We offer peace of mind. We enable transformation. We generate options. We empower people.

We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business .

ROLE PURPOSE
As a Field Technician, you are the face of C.C.&D. Systems.

You will be responsible for the direct management of all aspects of total customer service and care with our clients.

You will work independently to troubleshoot and repair a variety of high speed cash-handling equipment; tracking and management of parts/tools; and staying abreast of changes in technical and functional elements of C.C.&D.

Systems.
While some computer knowledge is required, this position is focused electro-mechanical repair. The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.

THIS JOB MIGHT BE RIGHT FOR YOU IF:
You enjoy interacting with people and providing good customer service.
You consider yourself mechanically inclined and a fast learner.
You have great communication skills and can effectively convey information.
You are conscientious. You take the time to insure that your work is done right.
You enjoy working with minimal supervision. You are confident in your ability to prioritize and make critical decisions.
You are driven and motivated to make a meaningful impact in your role.


MAIN RESPONSIBILITIES
Ensure overall customer satisfaction
Diagnose system problems and make repairs
Keep customer apprised of progress during maintenance or a down system situation
Document system problems and preventative maintenance in customer site log
Gather and record machine information to monitor performance
Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistance
Make recommendations for improving the service, reliability, and performance of our equipment
Escalate difficult technical problems by seeking timely advice or assistance from technical support
Establish preventative maintenance schedules and implement according to company specifications
Any other job responsibilities as assigned within scope of position


REQUIRED EDUCATION AND QUALIFICATIONS

Education Level:
Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience

Qualifications:
Excellent customer service and communication skill
Working knowledge of personal computers
Logical trouble shooting skills and capability to isolate problems at PCB or component level
Ability to effectively work with electric schematics, logic diagrams, and mechanical drawings
Understanding of AC/DC power distribution and digital/analog circuitry
Trained in the maintenance and repair of electro-mechanical machines
Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred
3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experience
Hold a Valid Driver's License


REQUIRED SKILLS AND COMPETENCIES
Must be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twist

Must be able to work at all of our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.

Occasional travel outside your assigned territory including air and overnight travel may be necessary
Ability to accommodate limited accessibility at a job site
Ability to work autonomously with minimal supervision

Company Description CC&D Systems is a family owned business ran by three generations. We are animal loving people that bring our dogs to the office. Our strength comes from having over 40+ years in this industry. Throughout the years we have experienced recessions, pandemics and economic challenges and have overcame and continued to grow. Together we have reimagined money counting solutions and created custom software solutions for our customer's needs.

Our brand grows out of this integration that lies in the expertise of our people and our common culture that focuses on our customers.

Today we are looking ahead for continued success.

Company Description

CC&D Systems is a family owned business ran by three generations. We are animal loving people that bring our dogs to the office. Our strength comes from having over 40+ years in this industry. Throughout the years we have experienced recessions, pandemics and economic challenges and have overcame and continued to grow. Together we have reimagined money counting solutions and created custom software solutions for our customer's needs.

Our brand grows out of this integration that lies in the expertise of our people and our common culture that focuses on our customers.

Today we are looking ahead for continued success.
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