Field Engineer - Clarksville - Medasource

    Medasource
    Medasource Clarksville

    2 days ago

    Healthcare
    Description

    Job Summary

    We are seeking a dynamic, adaptable, and proactive Field Engineer to join our team. This role plays a key part in supporting mergers and acquisitions by ensuring the smooth integration of end-user devices and providing hands-on support for clinical applications, including Epic.

    The ideal candidate thrives in fast-paced, evolving environments and is comfortable working independently while collaborating with cross-functional teams. Flexibility, strong technical expertise, and excellent communication skills are essential for success in this role.

    Key Responsibilities

    • Support and integrate end-user devices, including laptops, desktops, mobile devices, and peripherals
    • Troubleshoot hardware, software, and network-related issues
    • Support clinical applications, with a strong focus on Epic and related healthcare systems
    • Assist with device imaging, deployment, and configuration
    • Collaborate with IT, clinical staff, and leadership to ensure minimal disruption during transitions
    • Document processes, issues, and resolutions to support knowledge sharing and continuous improvement
    • Travel to client sites as needed to support integration efforts

    Qualifications

    • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience
    • Proven experience supporting end-user devices, including hardware and software troubleshooting
    • Strong understanding of Windows operating systems and common enterprise tools
    • Excellent problem-solving and customer service skills
    • Ability to work independently in dynamic, high-pressure environments
    • Strong communication skills with both technical and non-technical stakeholders
    • Willingness to travel and maintain a flexible schedule as business needs require

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