Jr Account Manager - Ellicott City - HCI

    HCI
    HCI Ellicott City

    1 day ago

    $42,000 - $65,000 (USD) per year *
    Description

    Junior Account Manager (Technical)

    Department: Account Management
    Reports To: Director of Account Management

    Position Summary

    The Junior Account Manager (Technical) supports client relationships by serving as a key point of contact for operational, technical, and service-related needs. This role blends relationship management with technical aptitude, ensuring clients fully leverage our InsureTech platform and receive proactive, solution-oriented support.

    The ideal candidate is client-focused, analytically minded, and comfortable navigating SaaS platforms, integrations, and insurance workflows.

    Key Responsibilities

    Client Relationship Support

    • Support Senior Account Managers in managing a portfolio of agency, carrier, or enterprise clients
    • Serve as a day-to-day contact for assigned accounts
    • Build strong working relationships with client stakeholders
    • Assist in conducting account check-ins, quarterly reviews, and renewal support

    Technical & Platform Support

    • Troubleshoot platform issues and coordinate with teams when needed
    • Support system configurations, user setup, permissions, and workflow adjustments
    • Assist clients with API integrations, data mapping, and system interoperability
    • Document and communicate technical updates, releases, and enhancements to clients

    Data & Reporting

    • Analyze client usage data and performance metrics
    • Generate reports and dashboards to demonstrate platform value
    • Identify opportunities for optimization and increased adoption

    Implementation & Onboarding Support

    • Assist with client onboarding, data migration, and system setup
    • Support training sessions and user enablement initiatives
    • Ensure successful transition from implementation to ongoing account management

    Cross-Functional Collaboration

    • Partner with Operations teams to escalate and resolve issues
    • Communicate client feedback to inform product improvements
    • Maintain accurate CRM documentation and account notes

    Required Qualifications

    • Bachelor's degree in Business, Technology, Risk Management, or related field (or equivalent experience)
    • 1–3 years of experience in account management, customer success, technical support, or insurance operations
    • Experience in SaaS, technology platforms, or insurance-related systems
    • Strong technical aptitude and ability to understand system architecture at a functional level
    • Proficiency in CRM platforms and reporting tools
    • Excellent written and verbal communication skills

    Key Competencies

    • Client-centric mindset
    • Analytical and detail-oriented
    • Problem-solving and critical thinking
    • Ability to translate technical concepts into client-friendly language
    • Organized and able to manage multiple accounts simultaneously
    • Collaborative and team-oriented

    Benefits

    • Comprehensive Medical, Dental, and Vision
    • Supplemental Plans
    • 401k with company match
    • Wellness Plan with rewards
    • Opportunities for rapid advancement

    Compensation: $50,000 - $60,000

    Compensation:
    $50,000 per year

    * This salary range is an estimation made by beBee
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