Family Support Specialist I/II - Health and Human Services (0126) - Flagstaff - Coconino County, AZ

Description

Salary: See Position Description
Location : Flagstaff, AZ
Job Type: Regular Full Time
Job Number:
Department: Health and Human Services
Opening Date: 01/14/2026
Closing Date: Continuous
Nature of Work
FAMILY SUPPORT SPECIALIST I
NATURE OF WORK: Under direct supervision, the Family Support Specialist is responsible for providing home-based prevention services focusing on supporting the parent child relationship, attachment, and family enhancement through child development education, play, goal setting, assessments, and coordination of services/activities for families; performs related work as assigned
FAMILY SUPPORT SPECIALIST II
NATURE OF WORK: Under general supervision, the Family Support Specialist II is responsible for providing home-based prevention services focusing on supporting the parent child relationship, attachment, and family enhancement through child development education, play, goal setting, assessments, and coordination of services/activities for families, mentoring new Family Support Specialists; performs related work as assigned
The ideal candidate is bilingual in Spanish and English and has experience in supporting children and families. They have an understanding of child growth and development and the importance of parent-child relationships, is resourceful, and is able to support families in navigating community resources. The ideal candidate is relational, a strong communicator, a multi-tasker and team-oriented.
Please note: Pay for this position is dependent on qualifications.
The hiring range for the position is:
Family Support Specialist I- $48,680.32 to $51,114.33Family Support Specialist II- $52,236.08 to $54,847.88
Typical Duties
(Illustrative Only)
HEALTHY FAMILIES FAMILY SUPPORT SPECIALIST I

• Conducts home visits virtually or in-person and assesses family needs and provides case management services, when necessary, while promoting self-sufficiency
• Utilizes child development curricula with each family and promote positive parent-child relationships
• Utilizes floor time to support play within the parent and child relationship
• Utilizes appropriate limit setting and boundaries
• Maintains necessary assessments and documentation in accordance with County and funding source requirements
• Participates in and comes prepared for weekly supervision with Program Supervisor.
• Coordinates with other community services
• Attends and participates in all scheduled Healthy Families conferences, seminars, in-service training and parent events
• Maintains all Healthy Families quality assurance standards, i.e. home visitation rate, etc.
• Participates in agency Continuous Quality Improvement activities
• Performs related duties as assigned

HEALTHY FAMILIES FAMILY SUPPORT SPECIALIST II

• Performs the duties of a Family Support Specialist I.
• Participates in a County, community or Healthy Families Arizona committee.
• Actively supports the Supervisor in onboarding new Family Support Specialists and mentoring with community resources, curriculum, home visiting and paperwork.
• Provides administrative support to Program Supervisor as assigned, including supporting case staffing management and chart reviews as assigned.
• Observe a Program Supervisor during weekly supervision with staff at least twice a year.
• Observe end of month completion at least twice a year.
• Remains up to date on best practices and emerging trends in home visiting programs and services.
• May be responsible for the development of additional trainings as required for the population(s) served.
• May be responsible for assigning and reviewing the work of others.
• Other duties as required by the County or the Program Supervisor.

Essential functions of this position include but are not limit to: driving; sitting for computer entry, typing, answering telephones, etc; working with and around other staff, administration, and citizens, etc; dealing with interruptions; repetitive motion (hand / wrist) for computer and phone work; vision acuity (near / far); hearing and speech for ordinary conversation; touch and finger dexterity for using radios, intercoms, telephones and computers.
Minimum Qualifications
FAMILY SUPPORT SPECIALIST I
MINIMUM QUALIFICATIONS:
High school diploma and two years of work experience.
ADDITIONAL REQUIREMENTS:
Must be able to provide proof of education (i.e. High School diploma or equivalent or College degree/transcripts)
Must have a valid Arizona's driver's license, vehicle and have proof of a current and valid motor vehicle insurance. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report.
Must be eligible and able to obtain/maintain a level 1 fingerprint clearance card.
Must be able to be certified in CPR/First Aid.
Final job offer will be contingent upon a clear pre-employment drug test.
This position is non-exempt from overtime.
FAMILY SUPPORT SPECIALIST II
Bachelor's degree in social work or related fields of Nursing or Early Childhood education fields and one year of experience OR

• Three years' experience as a Family Support Specialist I.

If promoting from a Family Support Specialist I position, the following must be completed before promotion to the Family Support Specialist II position:"

• Completion of Healthy Families America Quick Start, Stop-Gap, 12 months Wrap-Around, FSS Foundations for Family Support Core and annual Child Abuse and Neglect Mandated Reporter and Diversity, Equity, Inclusion and Belonging trainings.

ADDITIONAL REQUIREMENTS:
Must be able to provide proof of education (i.e. High School diploma or equivalent or College degree/transcripts)
Must have a valid Arizona's driver's license, vehicle and have proof of a current and valid motor vehicle insurance. Final job offer will be contingent upon a satisfactory 5-year Arizona Motor Vehicle Report.
Must be eligible and able to obtain/maintain a level 1 fingerprint clearance card.
Must be able to be certified in CPR/First Aid.
Final job offer will be contingent upon a clear pre-employment drug test.
This position is safety sensitive.
This position is non-exempt from overtime.
Preferred qualifications include a bachelor's degree in social work or related field of nursing, early childhood education or social services. Current or recent experience in the home visiting field. Bilingual in Spanish.
Knowledge, Skills and Abilities
FAMILY SUPPORT SPECIALIST I

• Working knowledge of:
  • Child growth and development and parent-child relationships
  • Challenges and needs of families in Coconino County
  • Community resources and supports
  • Principles and practices of case management
  • Standard software applications and video conferencing platforms
  • Business English, spelling and arithmetic, punctuation and grammar
  • Office practices and procedures
• Skill in:
  • Social skills demonstrative of empathy and support
  • Relationship building
  • Relating to individuals who may not share basic commonality, including value system and behavior norms.
  • Interacting and communicating effectively with individuals from different cultural and socio-economic backgrounds
  • Utilizing Microsoft Office applications and web-based technologies
• Ability to:
  • Act as positive role model for clients
  • Provide services that are strength-based and family-centered even in a chaotic and stressful family environment.
  • Learn and practice basic supportive skills while maintaining personal and programmatic boundaries.
  • Manage multiple priorities, illustrate attention to detail, and show evidence of being conscientious regarding strict deadlines.
  • Deal impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds
  • Work collaboratively within a team environment to accomplish common goals and objectives
  • Perform duties with demonstrated ability to work independently in rapidly changing environments
  • Work safely and support the culture of workplace safety
  • Establish and maintain effective working relationships with employees, other agencies and the public
  • Follow written and verbal instructions
  • Communicate effectively verbally and in writing

FAMILY SUPPORT SPECIALIST II
Working knowledge of:

• Child growth and development and parent-child relationships
• Challenges and needs of families in Coconino County
• Community resources and supports
• Principles and practices of case management
• Standard software applications and video conferencing platforms
• Business English, spelling and arithmetic, punctuation and grammar
• Office practices and procedures

Skill in:

• Social skills demonstrative of empathy and support
• Relationship building
• Relating to individuals who may not share basic commonality, including value system and behavior norms.
• Interacting and communicating effectively with individuals from different cultural and socio-economic backgrounds
• Utilizing Microsoft Office applications and web-based technologies

Ability to:

• Provide services that are strength-based and family-centered even in a chaotic and stressful family environment.
• Learn and practice basic supportive skills while maintaining personal and programmatic boundaries.
• Manage multiple priorities, illustrate attention to detail, and show evidence of being conscientious regarding strict deadlines.
• Deal impartially with individuals of various socioeconomic, ethnic, and cultural backgrounds
• Work collaboratively within a team environment to accomplish common goals and objectives
• Perform duties with demonstrated ability to work independently in rapidly changing environments
• Work safely and support the culture of workplace safety
• Establish and maintain effective working relationships with employees, other agencies and the public
• Follow written and verbal instructions
• Communicate effectively verbally and in writing

Coconino County is an Equal Opportunity Employer.
AmeriCorps, Peace Corps and other national service alumni are encouraged to apply.
Employee Benefits
Coconino County offers a comprehensive employee benefits
package to regular employees working 30 or more hours per week that includes:
(Regular Part Time employees receive some benefits on a pro-rated basis. Temporary and Seasonal employees do not receive benefits. Elected officials are not eligible for vacation and sick leave.)

• Vacation/Annual Leave
• Sick Leave
• 10 Holidays Per Year
• Health Care Insurance
• Dental Plan
• Vision Plan
• Group Life Insurance
• Pre-Tax Deduction Plan
• Sick Leave Conversion Plan
• Personal Day Purchase Program
• Vacation Sell Back Program
• Tuition Reimbursement Program
• Wellness Program
• Long-Term Disability
• Arizona State Retirement System
• Employee Assistance Program
• On-going Training Opportunities
• Free bus transportation/ EcoPass bus pass

Elective Coverage

• Dependent Medical, Dental, and Vision
• Supplemental Life (for employees & dependents)
• Flexible Spending Account
• Health Savings Account
• Tax-deferred investment program
• Accidental and Disability Insurance
• Short Term Disability

01
What do you understand about the role of a home visitor in promoting child development and family well-being?
02
Describe your most recent (3 years or less) experience in supporting children and families.