Lead Patient Care Coordinator - Walnut Creek, California, United States

Joanne Jensen D.D.S. , Inc. AKA Endo Artistry - Walnut Creek in Walnut Creek, CA is seeking a Lead Patient Care Coordinator to join and support our busy specialty practice. · We're looking for a talented and organized front office professional who can balance patient care with le ...

Job description

Joanne Jensen D.D.S. , Inc. AKA Endo Artistry - Walnut Creek in Walnut Creek, CA is seeking a Lead Patient Care Coordinator to join and support our busy specialty practice.

We're looking for a talented and organized front office professional who can balance patient care with leadership responsibilities. In this role, you'll not only manage day-to-day patient interactions but also help guide our administrative team to ensure smooth operations, efficient scheduling, and an exceptional experience for every patient. Possibility for growth and career advancement if you possess a leadership mindset.

Your Responsibilities

• Oversee daily front office operations, including patient check-in/check-out, scheduling, and communications
• Support, mentor, and train front office staff, delegating tasks and ensuring consistency in service
• Monitor schedule flow to maximize provider availability and minimize patient wait times
• Ensure accurate entry of patient information, insurance verification, and consent forms
• Serve as the go-to resource for escalated patient concerns, addressing them with empathy and professionalism
• Collaborate with clinical and leadership teams to align patient coordination with practice goals
• Maintain a welcoming and organized reception area while upholding front office procedures and service standards
• Other responsibilities as needed

Your Background

• 3+ years proven experience in a supervisory role with a leadership mindset.
• Must have dental knowledge/experience
• Demonstrated ability to lead or mentor team members in a fast-paced environment
• Strong communication, organizational, and multitasking skills
• Proficiency with dental practice management software and scheduling systems
• Knowledge of insurance verification and patient financial processes preferred
• Commitment to excellent patient service and a supportive team environment
• High school diploma or equivalent

Why You Should Join Our Team

A career with us means working alongside dental assistants, sterilization technicians, office managers, patient care coordinators, and more—all focused on exceptional care and outcomes. We value continuous learning, collaboration, and a culture where every team member can thrive both at work and outside of it.

Your Benefits & Perks: 

• BCBS High Deductible & PPO Medical insurance Options
• VSP Vision Coverage  
• Principal PPO Dental Insurance  
• Complimentary Life Insurance Policy  
• Short-term & Long-Term Disability  
• Pet Insurance Coverage 
• 401(k) 
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off  
• Diverse and Inclusive Work Environment  
• Strong culture of honesty and teamwork 

We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission. 

Position Base Pay Range

$28 - $31 USD

Specialty1 Partners is the direct employer of non-clinical employees only. For clinical employees, the applicable practice entity listed above in the job posting is the employer. Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice. Clinical employees include dental assistants and staff assisting with actual direct treatment of patients. Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

Specialty1 Partners and its affiliates are equal-opportunity employers who recognize the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment based on objective criteria and without regard to the following (which is a non-exhaustive list): race, color, age, religion, gender, national origin, disability, sexual orientation, gender identity, protected veteran status, or other characteristics in accordance with the relevant governing laws. Specialty1 Partners' Privacy Policy and CCPA statement are available for view and download at  

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