Technical Writer 2 - 4P/143 - Birmingham, AL
3 days ago
Job description
Communications and Documentation Specialist
Position Overview
The Southern Company Power Delivery Data Analytics Team is seeking a Communications and Documentation Specialist to support internal communications and technical documentation efforts. This role plays a key part in developing and maintaining high-quality technical content, engaging internal audiences, and ensuring seamless knowledge transfer across teams.
Key Responsibilities
Technical Documentation & Knowledge Management
- Compose and review technical documentation and user guides for internal software applications and analytics dashboards.
- Maintain and update existing knowledge base articles ahead of fix version releases.
Content Creation & Communication
- Develop compelling PowerPoint presentations and video content to showcase new applications, features, and benefits.
- Draft clear and effective emails and newsletters to communicate updates, changes, or announcements related to technical projects.
- Compose concise technical one-pagers for executive leadership.
User Research & Website Management
- Research and synthesize user feedback to enhance content quality and effectiveness.
- Support website maintenance and content development, ensuring accuracy and clarity.
Required Qualifications
- Experience: 1-3 years in technical writing (specifically in end-user product documentation) or a related field.
- Writing & Editing: Strong ability to create engaging written communications with a superior understanding of language and grammar (APA and MLA experience preferred).
- Technical Proficiency: Familiarity with data analytics, Power BI, and application development concepts.
- Soft Skills: Excellent time management, organizational, and problem-solving skills.
- Interpersonal Skills: Ability to build relationships and collaborate effectively across all levels of the organization.
- Software Expertise: Proficiency in Microsoft Office Suite, particularly PowerPoint and SharePoint.
Preferred Qualifications
- Education: Bachelor's degree in Technical Communication, Computer Science, or a related field.
- UX/UI Knowledge: Familiarity with standard UX/UI principles.
- Video Editing: Proficiency in video editing software, including Camtasia, Premiere Pro, and After Effects.
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