Production Case Manager - Irvine, California, United States
3 hours ago
Job description
Are you an experienced dental lab professional with deep knowledge in Crown & Bridge and Implant case evaluation? Are you passionate about working directly with doctors to provide real-time, technical support that improves lives one smile at a time?
Join the BioTec Dental Laboratory team-where innovation meets precision, and people come first.
Why You'll Love Working at BioTec:
Be on the Cutting Edge
At BioTec, we're not just keeping up-we're leading. Join a lab that integrates state-of-the-art digital workflows, advanced restorative materials, and a commitment to clinical excellence.
Make an Impact
You'll play a critical role in case consultations, offering expert guidance on complex Crown & Bridge and Implant restorations, ensuring each case is crafted with precision and care.
People-First Culture
We invest in YOU so you can invest in our clients. Enjoy:
Competitive pay
Medical, dental, vision
Paid holidays
Paid Time Off
PTO for your Birthday
Simple IRA with employer match
Employee lunches
Ongoing training & growth opportunities
A collaborative, energetic environment
? What You'll Be Doing:
As a Case Manager, you will:
Serve as the clinical liaison between our lab and dental offices
Evaluate and consult on Crown & Bridge and Implant cases to ensure accuracy and efficiency
Offer case-specific product recommendations tailored to each doctor's needs
Manage communication with dental professionals via phone and CRM
Document notes, updates, and status changes for each case in our system
Proactively follow up with clients and internal teams to ensure smooth execution
Support case troubleshooting and ensure exceptional customer satisfaction
Collaborate cross-functionally with lab techs, managers, and admin teams
? What We're Looking For:
Previous dental lab or clinical experience specializing in Crown & Bridge and Implant cases
Strong technical knowledge of dental restorations and materials
Experience working directly with dental providers in a customer-facing role
Excellent communication, organization, and follow-up skills
Proficiency in case documentation and CRM use
A team-first mindset with a passion for patient outcomes
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