- Act as the trusted technology advisor to a base of accounts.
- Act as single point of contact for all complex support requirements as they pertain to the assigned customers' environment.
- Partner with client's Sales to cultivate and capitalize on new opportunities.
- Assist sales and sales engineering in the development of cost effective, operationally supportable solutions that meet complex customer requirements.
- Contribute to clients process improvement initiatives tailored to improve customer satisfaction.
- Analyze performance improvements, risk assessment on customer environment and provide recommendations.
- Ensure effective ownership, communication, coordination, and facilitation of support service activities between client's departments and strategic accounts.
- Lead customer requested meetings, quarterly business reviews, and other service and strategic discussions.
- Represent customer requirements in client's product roadmap discussions and governance meetings.
- Document and map customer roadmaps to client's pipeline.
- Identify and lead unique continuous improvement activities in support of customer.
- Ensure projects are on time, within budget and to satisfaction of client.
- Ensure complete understanding of project scope by technical teams and client.
- Coordinate with the technical teams, vendor(s), and client delivery team to ensure the timely delivery of project milestones.
- B.S. in technical or business-related field
- 5+ years of experience in technology / operations / design, preferably in the service provider industry
- Experience in customer facing technology role
- Experience in Project Management and Planning / Road mapping
- Excellent communication, presentation & customer service skills
- Broad based experience in Colocation Infrastructure and customer support
- Change, Incident and Problem Management expertise
- Good financial acumen
- Solutions minded on technology strategies, and IT service provider delivery
- Strong technical background for developing and selling IT solutions
- Operational process improvement awareness
- Ability to guide technical staff in a distributed environment
- Ability to adapt to an evolving technology landscape
- Working knowledge of Microsoft Excel, Word and contract management software
- Flexible schedule and ability to travel
- A minimum of 30 hours a week will be devoted to work directly related to the Douglasville, GA Data Centers, with your physical presence required at the Douglasville site.
-
Account Manager
1 week ago
Melissa Snively - State Farm Agent Lithia, United States**Benefits**: · - Bonus based on performance · - Company parties · - Competitive salary · - Donation matching · - Employee discounts · - Free food & snacks · - Opportunity for advancement · - Paid time off · - Profit sharing · - Training & development · **ROLE DESCRIPTION**: · As ...
-
Account Manager
2 weeks ago
SPI LLC North Woodstock, United States**Summary** · - The Account Manager works closely with branch customer sales to develop key opportunities and focus on new and existing customers. This includes being responsible for growth and retention of assigned customers as well as ramping new customers won by business devel ...
-
Account Manager
1 week ago
Redox Atlanta, United States**About the Company** · Redox is an ASX (Australian Stock Exchange) listed leading commodity and specialty chemical, ingredient and raw material distributor with 11 sales offices throughout Australia, United States, New Zealand and Malaysia. Redox established operations in the Un ...
-
Account Manager
3 weeks ago
Mark Mitchell - State Farm Agent Woodstock, United StatesPosition Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Account Manager - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversatio ...
-
Account Manager
2 weeks ago
Bill Leppo - State Farm Agent Newnan, United States**Benefits**: · - 401(k) · - 401(k) matching · - Bonus based on performance · - Competitive salary · - Opportunity for advancement · - Paid time off · Position Overview · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Ac ...
-
Account Manager
2 weeks ago
Toni Threadgill - State Farm Agent Emory, United States**Benefits**: · - 401(k) matching · - Dental insurance · - Health insurance · - Opportunity for advancement · - Paid time off · - Training & development · - Vision insurance · Position Overview · Do you have aspirations to run your own business? If so, you may want to consider wo ...
-
Account Manager
1 week ago
Andy Burris - State Farm Agent Cartersville, United States**Position Overview**: · State Farm Insurance Agent located in Cartersville, GA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Andy Burris - State Farm Agent, you will build and develop customer relationships within the co ...
-
Account Manager
2 weeks ago
Andrew Gawron - State Farm Agent Peachtree City, United StatesPosition Overview · I am seeking dynamic insurance professionals for the office of Andrew Gawron - State Farm Agent who are interested in helping my business grow through value based conversations and remarkable customer experience. If you are a motivated self-starter who thrives ...
-
Account Manager
2 weeks ago
Micah Stoddard - State Farm Agent DeKalb, United States**Benefits**: · - Flexible schedule · - Paid time off · - Training & development · - Wellness resources · **ROLE DESCRIPTION**: · As an team member for Micah Stoddard, you are vital to our daily business operations and customers' success. You grow our agency through meaningful cl ...
-
Account Manager
16 hours ago
ESS Douglasville, United StatesAccount Manager · Do you want to be a part of something BIG? Do you have a passion for education? Do you want to impact the lives of students? As leaders in the education staffing space since 2000, ESS specializes in placing qualified staff in daily, long-term, and permanent K-12 ...
-
Account Manager
1 week ago
Brad Cooper - State Farm Agent Douglasville, United StatesJob Description · Job DescriptionROLE DESCRIPTION: · Brad Cooper - State Farm Agent is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As Account Manager - State Farm Agent Team Member w ...
-
Account Manager
5 days ago
Ray Hamilton - State Farm Agent Woodstock, United StatesAre you a highly motivated and driven individual? Do you thrive in a competitive environment and strive to maximize your earning potential? If so, we have an exciting opportunity for you · State Farm, a leading insurance provider, is currently seeking an Account Manager to join o ...
-
Account Manager
2 days ago
ABM Industries Park Forest, United StatesThe Account Manager is responsible for those client facilities and personnel under his/ her supervision to ensure that the Company is providing professional and quality service and to ensure compliance with all safety, quality, and compliance standards established by the Company ...
-
Security Account Manager
2 weeks ago
Capital Guard Security Atlanta, United StatesAccount Manager · Must posses the following: · 3+ years experience as a Manager or higher with a physical security company · Experience recruiting new applicants. · Problem solver / ability to be analytical and work through stressful situations · Self Starter · Job Responsibiliti ...
-
Insurance Account Manager
1 week ago
David Franck Insurance Agency Inc. Woodstock, United StatesAs an Insurance Account Manager, you will be responsible for overseeing and guiding the operations of a Farmers Insurance Agency. This role involves developing strategic plans, driving sales performance, ensuring regulatory compliance, and fostering a customer-centric culture. Yo ...
-
Technical Account Manager
1 week ago
Insight Global Douglasville, United States***must sit in Douglasville, GA*** · Job Title: Technical Account Manager · Department: Customer Success · Location: 4 days on-site Douglasville, GA · Compensation: $105,000 · MUST HAVES: · 5+ years of experience in customer success/technical account management · Background in ...
-
Technical Account Manager
2 weeks ago
Insight Global Douglasville, United StatesAn employer is seeking a TAM to sit in Douglasville, Ga. This person will work across all business units to drive the timely and successful implementation of any new service and is proactively involved in the pre-sales, sales, implementation and ongoing support of implemented sol ...
-
Customer Accounts Manager
1 week ago
Aaron's Family of Companies Douglasville, United StatesCustomer Accounts Manager · Douglasville, Georgia · Overview · As a Customer Account Manager, you will be integral in helping our customers achieve ownership by providing individualized attention in managing the Customer Accounts Department responsible for the renewal payment ...
-
Colocation Technical Account Manager
1 week ago
Flexential Douglasville, Atlanta, United StatesJob Description: · The Technical Account Manager "TAM" acts as a single technical point of contact into Flexential on behalf of named, strategic accounts for on-going support, inclusive of the service delivery, technical issues, and day-to-day management for all contracted Flexen ...
-
Director, Account Management
5 days ago
EPAM Systems Atlanta, United StatesYou are strategic, resilient, and engaging with people. You are a natural self-starter and an inspiring leader, and you have a passion for solving complex problems. You bring a consultative mindset and an understanding of the technology driving today's business world. If this sou ...
Technical Account Manager - Douglasville, United States - Insight Global
Description
Key Responsibilities:
Required Qualifications:
