Enterprise IT Support Engineer - Suwanee, GA
1 month ago

Job summary
You will be primarily responsible for managing the phone queue, projecting a professional company image through phone interaction, monitoring the alarm board, managing tickets in the Incident Management System and troubleshooting technical requests. You will resolve unique network and system-related challenges which will promote growth your skill sets.
As an Operations Support Center Network Analyst (Technical Customer Service Rep or TCSR) you will work on shift schedule: first shift from 8 AM to 5 PM days vary; second shift from 4 PM to 1 AM days vary; third shift midnight to 9 AM days vary.
Job description
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