csr - West Valley City, United States - Dexian
Description
Job Title: CSR
Duration: 9 months contract with possible extensions
Location: Salt Lake City, UT
Pay Range: USD 30 USD 32.00/hr.
Hybrid 3 days onsite
Job Description:
Call volume is about 50 inbound calls for the team daily, team of 6 people
Typical process: Advisors will call, give their general issue, contractor can go in and screenshare and show them the right process to get this completed, if issue is too complicated they have an escalation team they can send them to training process.
7 weeks of training before getting on the phones, still hybrid for training, most of team is in Richmond
Looking for someone with customer service skills, maybe some sales knowledge to hold conversations and build relationships with these advisors, someone who is a go getter and doesn't just sit around during down times
Someone that can navigate through any tool and understand the concept of the tool, needing Someone that a little tech savvy, they will get this individual up to speed on tool before taking calls
Years of customer service experience: at least 2-3 years
Backgrounds that stick out on resume: Customer service
Unified Advisory Trading, internal tool they use, dont need prior experience with this
Industry Experience, banking would be nice but not needed
Contract Length: 9 months, will likely be C2H
Interview process - possibly multiple rounds, there will be other team members on the interviews most likely
Team Size - 6 that take inbound calls
Hybrid - on-site, 3 days a week
Training process 7 weeks of training before getting on the phones, still hybrid for training.
Participate in or provide support for low complexity initiatives within Business Execution. Review basic or tactical issues, policies, or procedures for which answers can be quickly obtained related to low-risk tasks and deliverables with narrower impact in Business Execution.
Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of function, policies, procedures, and compliance requirements. Provide information to client personnel in Business Execution.
Sales oriented, customer service experience, and problem-solving skills.
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status