Director, Operating Policy - New York, NY
1 day ago
Job description
Description
Position at New York City Transit
Job Information:
Title: Director, Operating Policy & ProceduresAuthority: TA Close Date: 02/27/2026
Department: Subways
Division/Unit: Methods and Procedures, Service Delivery
Reports to: General Superintendent
Work Location: 130 Livingston Street Brooklyn, NY
Hours of Work: Various
Compensation:
Salary Range Grade C: $103,721 - $146,827
Responsibilities:
The Director, Operating Policy & Procedures, is accountable for managing the development, implementation and evaluation of Service Delivery (SD) operating rules and procedures to enhance the safety, efficiency, and dependability of the rapid transit system. Responsibilities include identifying and reviewing operations issues impacting service delivery, acting as a liaison with interdepartmental divisions on issues relating to service, planning/enhancement, delay recovery, and system safety matters. The incumbent will respond to emergencies 24/7 and be responsible for conducting special investigations for operational incidents, and for performing field audits and inspections. Responsibilities also include writing and distributing Service Delivery Bulletins and Notices, as well as managing the HEEP Program and Service Delivery website. The incumbent participates in the design and development of new car procurements and ensures that Service Delivery's requirements and needs are addressed and included in the car specifications. This position is responsible for Service Delivery's probationary employees' operational infractions and recommends remedial action, having authority over a peak annual average of 893 probationary train-crew employees. This role also acts as a subject matter expert for court cases, exam preparation, and labor relation issues. The Director, Operating Policy & Procedures, also contributes to Computer Based Train Control (CBTC) related operational procedures and processes.
Education and Experience:
- A baccalaureate degree from an accredited college in Transportation Management, Public Administration, or a related field and a minimum of Seven (7) years of experience, of which four (4) years must have been in a managerial or supervisory capacity
- -or- A satisfactory equivalent of education and experience may be considered in lieu of a degree.
Desired Skills:
- Thorough Knowledge of NYCT and Service Delivery (RTO) operating rules, regulations, and procedures.
- Knowledge of mass transit emergency procedures and incident investigations
- Excellent written, verbal, interpersonal, and presentation skills.
- Excellent PC Skills, including knowledge of Microsoft Word and Excel.
Other Information:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").
Equal Employment Opportunity:
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities. The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
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