- Lead cross-functional operations across Pre-Purchase, Collateral, Final Docs, Shipping, Agency Data Delivery, Curtailment Mitigation, and Government Insuring
- Oversee end-to-end pipeline performance and loan aging with a focus on SLA adherence, delivery timelines, and risk mitigation
- Act as the primary escalation point for Post Closing operational issues impacting investor delivery, agency insuring, or data accuracy
- Drive coordination with internal partners (Closing, Servicing, Warehouse Banks, Investor Relations) and external entities (Fannie Mae, Freddie Mac, FHA, VA, and document custodians)
- Ensure accurate and timely data delivery to agencies, mitigating downstream insuring delays or agency rejections
- Implement and oversee controls to prevent curtailments, ensure purchase readiness, and resolve document exceptions proactively
- Manage and coach team across functional areas, ensuring operational alignment, staffing effectiveness, and continuous feedback loops
- Lead performance reviews, hiring, promotions, and discipline actions with a focus on productivity and engagement
- Provide real-time reporting and visibility to executive leadership regarding loan status, team performance, and emerging risks
- Maintain expertise in investor and agency guidelines; communicate and implement changes across Post Closing channels
- Triage escalations, identify root causes, and drive rapid resolution to prevent downstream delivery, insuring, or compliance risk
- Operate effectively across shifting priorities and hybrid workflows while maintaining strict regulatory and data integrity standards
- 5+ years of leadership experience in Post Closing or end-stage mortgage operations
- High School Diploma or GED required; Bachelor's degree preferred
- Strong understanding of investor delivery, trailing docs, insuring requirements, and data reconciliation
- Expertise in data integrity, curtailment prevention, and insurability standards (FHA, VA, USDA, Fannie, Freddie)
- Experience managing teams in a high-volume, SLA-driven environment
- Strong understanding of delivery, purchase, and insuring readiness
- Proven ability to manage both people and processes in a performance-critical role
- Strong analytical, critical thinking, and problem-solving skills
- Experience managing multiple pipelines across different loan channels
- Experience working in a fast-paced, evolving environment
- Experience effectively managing relationships with internal and external partners
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Post Closing Manager - United States - Better, Inc.
Description
Better is the first AI-native mortgage and home equity finance company, revolutionizing one of the largest financial markets in the world. We make home finance radically more transparent; using AI and proprietary technology to eliminate friction from the mortgage process through our industry-leading AI platform, Tinman, and the first voice-based AI mortgage assistant, BetsyTM. Our mission is simple: make homeownership cheaper, faster and more accessible by transforming how people buy and finance homes.The facts that speak for themselves:
- We've funded over $110 billion in loans (more than any other fintech in the US)
- Raised over $1.2 billion in equity capital to modernize the $15 trillion mortgage industry
- Better's propriety AI platform makes us an award-winning lender:
- Fintech Breakthrough Award 2025: Best Lending Innovation
- Yahoo Finance (Jan 2025): Best Mortgage Lender for First-Time Homebuyers - Best for quick approval
- Yahoo Finance (2025): Best Online Mortgage Lender
- Money Magazine (2025): Best for fast closing
- Forbes (2023): Best Online Mortgage Lender
We're building the future of home finance-and we're looking for smart, driven, ambitious innovators who are ready to tackle the most impactful work of their careers.
A Better Opportunity
We are seeking a results-driven and execution-focused Manager to lead Post Closing operations across multiple interdependent functions, including Pre-Purchase, Collateral, Final Docs, Shipping, Agency Data Delivery, Curtailment Mitigation, and Government Insuring. This leader will be central in managing day-to-day operations, identifying and removing bottlenecks, and ensuring consistent file movement across the post-closing lifecycle. The role demands high agility, visibility into aging loans, and decisive action to resolve escalations before they impact investor delivery or insurability timelines.
Responsibilities
We're proud to support our employees and their families with a benefits package designed to care for their health, well-being, and everyday life. All full-time and benefit-eligible part-time employees can enjoy the following benefits:
- Day One Coverage - Your benefits begin on your first day, so you're supported from the start
- Nationwide Medical, Dental & Vision Coverage - Comprehensive plans that travel with you, wherever you are
- Mental Health Support When You Need It - Immediate access to virtual therapy with licensed providers for you and your eligible dependents (ages 6+), with your first few visits covered at no cost
- Health Savings Account (HSA) - Includes an employer contribution to help you plan for healthcare expenses
- Employer-Funded Dependent Care FSA - Support for childcare and/or dependent care costs
- Disability & Life Insurance - Provided at no additional cost to give you added peace of mind
- Flexible PTO - Time off when you need it, so you can recharge and focus on what matters most
- Extra Perks & Discounts - Including pet insurance, savings programs, and more to support life beyond work
The compensation offered for this role will be based on multiple factors such as location, the role's scope and complexity, and the candidate's experience and expertise, and may vary from the range provided.
Disclaimer
Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.
We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
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