Systems Administrator - Salem, United States - State of Oregon

State of Oregon Salem, United States

3 weeks ago

Description

Job Description:

Join the Oregon Department of Agriculture (ODA) as a Systems Administrator (Information Systems Specialist 6).

Are you humble, hungry, and smart? Do you enjoy assisting individuals in resolving issues? Do you believe in delivering prompt, accurate, and polite customer service? Have you demonstrated a track record of maintaining networks, servers, and business systems smoothly while providing exceptional customer experiences? If so, come be a part of our Information Technology team

Why work at the Oregon Department of Agriculture (ODA):

Innovative Mission: ODA is dedicated to safeguarding and fostering Oregon's agricultural communities and economies.
Diverse Programs: ODA encompasses 38 programs that cater to the needs of Oregon's populace, from field staff to advanced high-tech labs.
Collaborative Environment: The dedicated staff at ODA are united in their mission to assist farmers and ranchers statewide. As a User Support Analyst, you will collaborate across programs to offer support to staff throughout the State.

The Systems Administrator (Information System Spec. 6), is a full-time permanent position based in Salem, Oregon.

Responsibilities:

In this role, you will:

Implement and maintain network infrastructure, including switches, routers, wireless access points, firewalls, VPNs, etc.
Install, configure, and maintain server operating systems (Windows, Linux, etc.) in virtualized environments using technologies like VMWare and Azure Portal
Monitor server performance and resource utilization, addressing issues as needed, and conduct regular backups and disaster recovery procedures.
Collaborate with internal developers, vendors, and third parties to set up, configure, and customize business systems as per the organization's requirements.
Promptly evaluate and deploy operating system and application patches to ensure system security, stability, and performance.
Offer technical support for escalated help desk tickets, resolving complex issues promptly.
Effectively communicate with end-users to grasp their technical needs and provide suitable solutions.
Coordinate with service providers, vendors, agencies, and external parties to deliver seamless service to end-users.
Document issue resolutions in the ticketing system and create knowledge base articles for common technical problems and solutions.

Requirements:

Demonstrated ability to resolve complex network, server, and business system problems efficiently.
Experience in administering Directory Services and enforcing security measures to prevent unauthorized access.
Knowledge of cloud-hosted infrastructure and business systems (IaaS/PaaS)
Proficiency in troubleshooting system and application issues.
Experience supporting Apple and Microsoft operating systems and applications will be an advantage.
Skilled in incident documentation, technical writing, and customer-focused training.
Excellent written and verbal communication skills.
Self-motivated with strong time management, multitasking, and prioritization abilities.
Proven capability to build relationships and collaborative partnerships across an organization.
Ability to demonstrate empathy, compassion, and maturity within a diverse team.
Devotion to delivering exceptional customer experiences.

The minimum requirements for this role are seven (7) years of experience in administering computer networks, servers, and business systems OR four (4) years of relevant experience and an associate's degree in a related field OR a bachelor's degree in a related field. Preference will be given to candidates who can exhibit:

Clear communication skills when conveying technical information to both technical and non-technical individuals.
Ability to empathize with users facing technological challenges.
Familiarity with both M365 systems and the Apple ecosystem.
Knowledge of current customer and technology support systems, modern IT assets, and M365 integration.

If you possess these qualities, demonstrate them in your application materials. This will determine the next steps.

Projected Recruitment Timeline

Recruitment Deadline: May 30, 2024
1st Round 45 min Interview: Jun 5 - 14, 2024
2nd Round if necessary: Jun , 2024

*Please note that these dates are approximate and subject to change.*

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