Sales Manager - Wayne - La-Z-Boy

    La-Z-Boy
    La-Z-Boy Wayne

    19 hours ago

    Default job background
    Description
    At La-Z-Boy Incorporated, we're an industry leader where our people are the most important asset. We believe in the transformative power of comfort and foster an inclusive environment while honoring a legacy built on family.

    As a Sales Manager, you will lead a team to achieve sales objectives, store standards, and other duties to run a world-class operation.

    **Key Responsibilities:**

    Sales Culture and Promotions:
    • Drive sales to consistently achieve store sales goals by personally selling furniture and accessories and services offered by La-Z-Boy.
    • Team with Store Manager, Designer, and selling team to promote In-Home Design Sales program and drive store sales.
    • Maximize store promotions, marketing initiatives, and grassroots programs.

    People Development:
    • Train, coach, and develop selling team on product knowledge and selling skills to achieve store sales goals.
    • Create a positive and exciting working environment for all store associates.
    • Hire and develop talent, and succession planning; and leverage the capabilities of new and existing talent.
    • Utilize Company resources to keep associates up to date on product knowledge, selling skills, and operational efficiencies.
    • Lead with the highest ethical standards and demand the same from their teams.
    • Ensure associates are provided the necessary tools to perform job responsibilities.
    • Coach and counsel team based on results, including completing performance reviews.

    Store Standards / Operations:
    Effective Manager on Duty (MOD)
    • Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery.
    • Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.
    • Show a sense of urgency, enthusiasm, and excitement with staff and customers.

    Customer Experience Excellence:
    • Set the highest standard for customer care.
    • Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills, knowledge of products and services, and product demonstrations.
    • Make sound business decisions to deliver customer satisfaction and promote a team environment.

    MINIMUM QUALIFICATIONS:
    • High School Diploma or equivalent required. Bachelor's degree in Business or related field preferred.
    • Three to five years of sales experience with a proven track record of success preferred.
    • Previous supervisory experience preferred.
    • Proficient in Microsoft Office, including Word, Excel, and Outlook.
    • Excellent communication, customer service, and organizational skills.
    • Initiative to meet assigned goals, missions, and objectives.
    • Strong interpersonal skills to effectively communicate and build rapport.
    • Ability to effectively manage time and conflicting priorities.
    • Strong attention to detail.
    • Ability to work the schedule and hours dictated by business needs, including evenings, weekends, and holidays.

    Weekly Hours:
    40
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