- Keeping the organization's mission, and values at the forefront of decision making and action.
- Resolve customer situations/problems and request assistance if necessary.
- Verify that documentation qualifies patient for ordered services with minimal assistance.
- Complete software Insurance Verification queue for private insurance
- Notify referral source and patient of patient financial responsibility, as well as protocol for set-up and refill expectations.
- Document payment plan and collect at least first payment prior to dispensing. Obtain a signed and dated Payment Plan, per Owens policy.
- Obtain clinical documents prior to initiating service, as required by insurance.
- Able to navigate BT and insurance verification platforms with some assistance.
- Ensure that intakes are timely and accurate.
- Ensure that appropriate internal depts or outside agencies have necessary info to assure
- smooth coordination of care for patients.
- Responsible for new intake info for securing benefits and auth info prior to start of therapy.
- Check tasks throughout the day and address new orders.
- 1 year of Customer Service experience.
- Preferred Knowledge of HCPC codes
- Preferred 1 year prior work experience in a medical setting.
- Preferred understanding of insurance authorization and reimbursement.
- High School Diploma or equivalent
- Licensed Pharmacy Technician (Preferred)
- Proficient in Microsoft Office (Excel, Word, Outlook). Excellent customer service, phone skills.
Intake Specialist I - Redding, United States - Friesen Group
Description
Job Type
Full-time
Description
INTAKE SPECIALIST OPPORTUNITY for Infusion Pharmacy Wellscript (A Friesen Group Company).
We're making it easier for patients in Northern California to access high-quality infusion therapy services. At Wellscript, we're committed to providing compassionate support through resources and services that make infusion therapy a positive experience.
Currently seeking an Intake Specialist with medical billing/processing experience to support our infusion team. Ideal candidate would have strong medical billing/processing experience, be driven, works well in a team environment and values that align with the company.
Our core values at Wellscript are: HUMAN VALUE, TAKE OWNERSHIP, MAKE THE DIFFERENCE, SET THE PACE AND EMBRACE CHANGE.
Benefits Medical/Dental/Vision Flexible Spending Account 401K with generous company match Paid Time Off Benefits Personal Holiday Benefit Wellness Benefit Company sponsored events Recognition/Reward Program Employee Referral Incentive Program Tuition/Education Reimbursement
Leading Through Mission & Values
Experience