Guest Experience Host - Providence - Meyer Jabara Hotels

Description

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results.

Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Job Title:
Front Desk Associate / Guest Experience Host

Department:
Front Office

Reports to:
Director of Front Office
Do you have the J Quality?

Interested applicants should send cover letter and resume to:

The Providence Marriott Downtown is looking to add multiple enthusiastic and outgoing Front Desk Associates to join the team Must have morning availability.

Here at the Providence Marriott Downtown, we offer the top pay in the Providence Market, free meals, free parking and amazing hotel benefits including discounted rooms and discounted food.

Previous Marriott or Hotel Front Desk Experience Preferred, but we are willing to train

Position Summary:

The main functions of the Guest Experience Host is directly responsible for the prompt, efficient, and courteous check in and check out of guests.

He or she is to ensure efficient communication with team members, vendors and guests. The Front Desk Agent must maintain a welcoming attitude and respond to all service questions and requests.

He or she is also responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures.

The Front Desk Agent is responsible for collecting monies for services rendered during a guest stay, and for meeting many other guests' needs during their stay.

Experience & Education:

• 1 to 2 years of experience in a hotel or a related field preferred
• High School diploma or equivalent required
• College course work in related field helpful
• Previous customer service experience strongly preferred.
• Ability to work with various types of equipment such as computer, Credit Card Authorization machine, projector, copier, scanner, other office equipment, telephone, two-way radio.
• Ability to work with Microsoft Office products and various other software programs.

Physical Requirements:

• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
• Ability to work under variable temperatures and noise levels
• Near Vision - The ability to see details at close range
• Ability to bend, stretch, twist or reach with your body and arms
• Must be able to stand and/or walk for lengthy periods of time

Essential Duties & Functions:

• Approach all encounters with guests and employees in a friendly, service oriented manner
• Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times hotel's policies and procedures to encourage safe and efficient hotel operations
• Positively interact with hotel guests
• Check guests in and out of the hotel
• Confirm payment method at check in and obtain full payment at check out
• Log all requests and confirm completion
• Direct guests to daily functions within the hotel
• Review PMS inventory and house count for availability and rates
• Book reservations for day of arrival or future stays
• Balance and prepare individual paperwork for closing shift
• Balance bank daily (which includes counting bank before beginning a shift and after shift closes)
• Maintain and market special guest programs
• Handle incoming/outgoing calls
• Take and deliver messages
• Be familiar with guest privacy
• Provide information about hotel
• Know emergency procedures
• Know VIP procedures
• Run copies and charge guests as needed
• Send faxes and charge as needed
• Run daily arrival report and annotate guest reservation/inform team of special requests
• Review changes in Policy and Procedure
• Distribute faxes, packages, and mail to guest services for delivery, or inform guest of receipt
• Stock and clean work space for next shift
• Distribute billing reports to hotel outlets
• Prepare key check inventory
• Block bus tours and notify Housekeeping
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention

Providence Marriott Downtown ◈ 354 Rooms
One Orms Street, Providence, Rhode Island, 02904, USA

Managed by Meyer Jabara Hotels:

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others.

Community relationships matter to the team at Meyer Jabara.