IT Support Specialist 1 - Monroe, United States - State of Georgia

    State of Georgia
    State of Georgia Monroe, United States

    1 month ago

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    Description
    IT Support Specialist - Engineering and Construction Services

    Georgia - Monroe - Forsyth )

    New Hot

    ▾ ▸ 1 additional location

    Georgia - Monroe

    )

    Information Technology

    Corrections, Georgia Department of - GDC

    6 hours ago Post Date

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    Under supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Provides customer support in the maintenance of systems.

    Provides ongoing operational and user assistance to address application problems, provide on-call application support and assist users with application operations.

    Provides technical support in the operation and use of application software systems. Receives additional training, as required, to gain full proficiency and experience in all areas.

    Communicates with all levels of management and user department personnel to discuss job execution status, requests for reprints, equipment status and related problems that may occur.

    Develops materials and methods to be used in training others in the use of various hardware and software. Installs and/or upgrades software on PC's as instructed.

    Notes:

    • There are two positions. For the first, candidates that reside in the middle GA area may be given preference. For the second, candidates that reside in the Southwest area may be given preference.
    • These positions will require statewide travel.
    • These positions may be filled as an IT Support Specialist 1 or 2 depending on the selected candidates qualifications.


    High school diploma or GED AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.

    Additional Information


    Agency Logo:

    Requisition ID:
    INF02FJ

    Number of Openings: 1


    Advertised Salary:
    $29,973/yr; $14.41/hr


    Shift:
    Variable

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