- Coordinate and oversee the warranty service process for window and door repairs and replacements.
- Coordinate between Homeowners and Independent Contractors to schedule and complete warranty work promptly and efficiently.
- Serve as the main point of contact for Independent Contractors, providing clear instructions and resolving any issues or concerns that may arise.
- Communicate with manufacturers to ensure compliance with warranty guidelines and obtain necessary approvals for warranty work.
- Maintain accurate records of warranty claims, including detailed documentation of repairs, replacement parts, and associated costs.
- Collaborate with the Customer Service team to address customer inquiries and resolve any warranty-related concerns.
- Monitor and analyze warranty data to identify trends and recommend process improvements to enhance efficiency and customer satisfaction.
- Assist with training and onboarding of Independent Contractors on warranty procedures and requirements.
- Stay updated on manufacturers' warranty policies and procedures, proactively communicating any changes or updates to the appropriate stakeholders.
- Act as a liaison between the manufacturers, Independent Contractors, and internal teams to ensure smooth coordination and completion of warranty work.
- High school diploma or equivalent qualification; additional certification in customer service or related field is a plus.
- Proven work experience as a Customer Service Representative, Claims Coordinator, or Warranty Service Coordinator or similar role.
- Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
- Strong verbal and written communication skills, with the ability to effectively communicate with contractors, manufacturers, homeowners, and internal teams.
- Customer-focused mindset with a commitment to delivering exceptional service and resolving customer issues promptly and satisfactorily.
- Ability to manage multiple tasks simultaneously and adapt to changing priorities in a fast-paced environment.
- Proficient in using computer systems and software, including Microsoft Office Suite and CRM systems.
- Knowledge of window and door products and repair processes is a plus but not required.
- Ability to build and maintain strong relationships with both external contractors and internal teams.
- Problem-solving skills and the ability to effectively resolve conflicts and issues that may arise during the warranty service process.
- Ability to work independently and in a team-oriented environment.
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package, including health insurance, retirement plans, and vacation time.
- Professional development opportunities to enhance skills and knowledge.
- Opportunity to work with a dynamic and supportive team in a growing company.
- Be part of a reputable and Veteran-Owned business.
- Opportunity to work with a diverse and skilled team.
- Competitive compensation package and growth potential.
-
Coordinator in the internal service
2 days ago
Infinity Systems Garland, TX, United States FreelanceThe AL-FA Objekt Service GmbH is based in Frankfurt am Main and was founded with the philosophy of providing our customers with the highest level of service and support in addition to expert and reliable execution of all cleaning, facility management, outdoor, and security tasks. ...
-
Service Delivery Coordinator
5 days ago
High Touch Technologies Richardson, United StatesJob Description · Job DescriptionService Delivery Coordinator (Part-time) · We're in search of a dynamic individual to step into the spotlight as our Service Delivery Coordinator, where part-time doesn't mean less impact—it means a more concentrated punch. · In this role, you'll ...
-
Patient Services Coordinator
2 weeks ago
Texas Oncology Richardson, United StatesOverview: · Texas Oncology is looking for a Patient Services Coordinator to join our teamThis on site position will support our Central Business Office at 3001 East President George Bush Hwy. Typical works hours are 8:30am to 5:00pm. · This position can be either a level 1, 2 o ...
-
Coordinator, Career Services
1 week ago
UT Dallas Richardson, United States Full timeReporting to the Assistant Director, the Student Employment Coordinator coordinates the overall development, implementation, daily operation, and evaluation of the Student Employment Program, including both work-study and non-work-study part-time student employment. · Minimum Edu ...
-
Special Student Services Coordinator
2 weeks ago
Richardson Independent School District Richardson, United StatesPosition Type: · Special Student Services/Coordinator · Date Posted: · 5/13/2024 · Location: · Central Administration · Closing Date: · Until Filled Description: · Professional Certification (BCBA, SLP, LSSP, etc.) or Teacher Certification · Attachment(s):Job Description · ...
-
Regional Field Service Coordinator
1 week ago
Legrand North America Richardson, United StatesPosition Description: · At a Glance · Legrand has an exciting opportunity for a Regional Field Service Coordinator to join the Wattstopper Team. In this role, you will support the Service department by maintaining/coordinating the Service Engineers daily schedules, scheduling s ...
-
Support Services Coordinator
2 days ago
Texas Family Initiative LLC Plano, United States****Average hourly rate is $15.50 (including wage, incentives, bonuses, overtime, shift differential, etc.)**** Do you like working with children and families? Do you want a position with hybrid capability? Then TFI Family Services has the job for you We are looking for full-time ...
-
Client Service Coordinator
1 week ago
Banfield Pet Hospital Plano, United StatesSUMMARY OF JOB PURPOSE AND FUNCTION · The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates a ...
-
Support Services Coordinator
1 day ago
Texas Family Initiative LLC Plano, United States****Average hourly rate is $15.50 (including wage, incentives, bonuses, overtime, shift differential, etc.)**** · Do you like working with children and families? Do you want a position with hybrid capability? · Then TFI Family Services has the job for you · We are looking for ...
-
Support Services Coordinator
1 week ago
Texas Family Initiative LLC Plano, United States****Average hourly rate is $15.50 (including wage, incentives, bonuses, overtime, shift differential, etc.)**** · Do you like working with children and families? Do you want a position with hybrid capability? · Then TFI Family Services has the job for you · We are looking for ...
-
Coordinator, Technical Service
1 week ago
Chamberlain Group Plano, United StatesIf you are a current Chamberlain Group employee, please click here to apply through your Workday account. · CPSG brings a personal approach to business. Our employees - whether they work in one of our branches across the country or in our corporate office - are dedicated to serv ...
-
Customer Service Coordinator
1 week ago
Luminator Technology Group Plano, United StatesJob Description · Job DescriptionDepartment: Lighting & Signage · Job Status: Full-time · FLSA Status: Non-Exempt · Reports To: Program Manager · Division: Aerospace · Amount of Travel Required: 0% · Work Schedule: M-F · Positions Supervised: 0 · Luminator Technology Group is ...
-
Resident Services Coordinator
2 weeks ago
Sagora Senior Living Plano, United States Full timeAre you a dependable and caring LPN who has a passion for senior adults? Do you desire to have a career where you can utilize your leadership skills and know that you are making a difference? If so, we have a position for you Sagora Senior Living is Resident, Coordinator, LPN, Be ...
-
ECarOne Service Coordinator
1 week ago
EchoPark Automotive Plano, United StatesJob Description · The Recon Support Admin helps ensure the overall Repair Order process by providing administrative and clerical support for the Service Department. He or she helps optimize the quality, timeliness, and record keeping for the administrative duties associated with ...
-
ECarOne Service Coordinator
1 week ago
Sonic Automotive Plano, United StatesThe Recon Support Admin helps ensure the overall Repair Order process by providing administrative and clerical support for the Service Department. He or she helps optimize the quality, timeliness, and record keeping for the administrative duties asso Coordinator, Service, High Sc ...
-
Patient Services Coordinator
2 weeks ago
Texas Oncology Plano, United StatesOverview: · The US Oncology Network is looking for a Patient Services Coordinator to join our team at Texas Oncology. This full-time position will support our Plano Central clinic at 3801 West 15th Street. · Plano, TX, is a vibrant and dynamic city located in the heart of the D ...
-
Rn Hospice Patient Care Manager
1 week ago
Ethos Richardson, United States**RN Hospice Patient Care Manager** · **Responsibilities**: · The RN Patient Care Manager will implement, coordinate, and supervise all aspects of the delivery of patient/family services, consistent with policies and procedures and State and Federal regulations. · The PCM is resp ...
-
Customer Service Coordinator
2 weeks ago
Luminator Technology Group Plano, United StatesJob Description · Job DescriptionDepartment: Lighting & Signage · Job Status: Full-time · FLSA Status: Non-Exempt · Reports To: Program Manager · Division: Aerospace · Amount of Travel Required: 0% · Work Schedule: M-F · Positions Supervised: 0 · Luminator Technology Group is ...
-
Clinical Account Executive
2 hours ago
DFW Home Health Richardson, United States Full timeWe are hiring for a Clinical Account Executive. · At DFW Home Health of Dallas, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communitie ...
-
Network Services Coordinator
1 week ago
Zelis Healthcare Plano, United StatesPosition Overview: · The Zelis Network Services Coordinator - Provider Support position requires adaptable knowledge including all elements of the Zelis Proprietary Networks and Zelis Clients. A process and service expert whose responsibilities include client communication, suppo ...
Warranty Service Coordinator - Richardson, United States - UTS
Description
Job Title: Warranty Service Coordinator (Customer Service)Company: UTS, LLC
Location: Richardson, TX (Dallas-Fort Worth Metroplex)
Salary: $50,000 to $60,000, with the possibility of earning monthly performance bonuses.
Hours: Mon-Fri, 40-Hours
Benefits: Medical, Dental, & 401k
Overview:
We seek a highly organized and detail-oriented Warranty Service Coordinator (Customer Service) to join our nationwide window and door service company. The successful candidate will be responsible for a territory of states and coordinating between Independent Contractors, Homeowners, and Manufacturers to schedule and complete warranty work for the manufacturers we support. This role requires strong communication skills, managing multiple tasks simultaneously, and a customer-focused mindset.
Responsibilities:
Note: The responsibilities and requirements listed above are intended to describe the general nature of the role and are not exhaustive. The Warranty Service Coordinator may be required to perform additional duties as assigned based on organizational needs.
