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Senior Manager, Creative Operations - Felch, United States - Gilead Sciences
Description
For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job.
At Gilead, were creating a healthier world for all people.
For more than 35 years, weve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe.
We continue to fight against the worlds biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.
We empower our leaders to step up, share ideas, listen, learn, and lead.Were welcoming bright, diverse, and imaginative minds; were nurturing them to foster an environment of inclusion and growth where innovation is encouraged.
We expect our people leaders to model that environment, and to focus on creating inclusion, developing talent, and enabling teams.
Every member of Gileads team plays a critical role in the discovery and development of life-changing scientific innovations.Our employees are our greatest asset as we work to achieve our bold ambitions, and were looking for the next wave of passionate and ambitious people ready to make a direct impact.
Join Gilead and help create possible, together.Job DescriptionGilead's mission is to discover, develop, and deliver therapies that will improve the lives of patients with life-threatening illnesses worldwide.
As the Senior Manager, Creative Operations reporting to the Associate Director, Marketing Operations, you will be responsible for the operational management of programs and processes to support how Gilead partners with Agencies to create compelling, effective promotional content and elevates the overall productivity, health and quality of its Agency relationships.
Your role will be to partner closely with Marketing, Creative Agencies, PRC, Digital Operations and other internal stakeholders to oversee and manage the end-to-end process of creating, reviewing and deploying content with a modular approach.
Modular content is still in the initial phases of implementation at Gilead, and overall Content Excellence ways of working, processes and teams are still evolving and will continue to iterate moving forward.
This is an exciting opportunity to contribute to shaping how Gilead continues to optimize its content lifecycle management and approach to deliver more customer-centric and omnichannel-enabled content for HCPs.
This role will also be responsible for supporting the operations of various programs and platforms to help maximize the value and impact of Agency relationships at all points of the full partnership lifecycle, including selection, training, performance management, and onboarding/offboarding.
The ideal candidate should be skillful at detailed project management and stakeholder management, open to learning and building new capabilities, comfortable with change and navigating ambiguity when the path forward is not clear, and willing to flex/flow depending on shifting priorities.
This position sits in Foster City, CA (Tuesday-Thursday in office)Senior Manager, Creative Operations Responsibilities:
Lead planning efforts and liase between Marketing, Creative Agencies, PRC, Digital, and other internal stakeholders to ensure the flawless, timely execution of modular content end-to-end from development to deliveryAct as subject matter expert to provide guidance on modular content creation workflows and processes to drive excellenceContribute to designing and refining short and long term process flows as Gilead continues on its content excellence journey and evolutionBe a champion and change agent for modular content and ways of working as they continue to evolve/iteratePartner with Creative Agencies to manage modular content submission packages to ensure templates/processes are being adhered to in order to enable efficient PRC sprint reviews/discussionsCreate and maintain comprehensive project plans and documentation, building out of end-to-end schedules and providing trafficking oversight to ensure timely delivery of contentEstablish and maintain strong relationships with Creative Agencies and Content Delivery Partners who are involved in the development and deployment of promotional materials and partner with them to ensure deliverables are in market according to project timelinesUnderstand deployment needs and timing implications across print and digital channelsPartner with Marketing and DAM librarians to support the hygiene of the brands element libraryManage scheduling of daily Marketing/Agency modular content planning meetingsReview calendars and sprint workflows with Marketing teams, Agency partners and PRC specialists for planning purposes and help the team prioritize work where necessary based on business milestones/deadlinesProvide training support as new team members are onboarded; contribute to continuous improvements on training materials for internal and external partnersBe a champion for Agency Ops programs and excellence across GileadProvide operational management and support for Agency Operations programs and platforms, such as:Driving participation/engagement in bi-annual agency performance evaluationsOngoing optimization and updating of Agency Ops onboarding and offboarding guidance frameworksSupport with Agency searches/RFPsContributing to implementing new Agency Ops programs as additional value-add services are identifiedPartner with the broader Strategic Content Operations (SCO) team to knowledge share and support the teams evolution and growth
Basic Qualifications:
Bachelors Degree and 8 years of experience ORMasters Degree and 6 years of experience
Preferred Qualifications:
Experience in pharma marketing operations and/or healthcare agency; experience in content management operations and/or modular content/omnichannel creation/delivery is a plusUnderstanding of legal and regulatory environment in pharmaceutical promotions and pharma industry guidelines Familiarity with platforms such as Veeva PromoMats or similar tools; can learn and adapt to other software tools as necessaryExcellent interpersonal skills, collaborative mindset, and customer service orientation; a belief in relationships as a way of doing businessAdvanced project management skills; detail-oriented and able to handle multiple tasks in a fast-paced environmentSelf-starter with demonstrated ability to manage competing priorities and business objectivesPossesses a growth mindset and ability to embrace change and pivot when neededComfortable working in an ambiguous, fluid environment where ways of working, people and processes are evolvingAbility to influence without authority across internal/external stakeholdersExcellent written and verbal communication skillsAbility to steer productive meeting discussions and drive toward alignment on outcomes/next stepsStrong organizational, analytical, problem-solving skillsAble to work independently and as part of a teamPMP certification is nice to have but not requiredFamiliarity with agency ways of working preferredAgency management experience preferred; e.g.
familiarity with agency searches/RFPsPeople Leader AccountabilitiesCreate Inclusion - knowing the business value of diverse teams, modeling inclusion and embedding the value of diversity in the way they manage their teams.
Develop Talent - understand the skills, experience, aspirations and potential of their employees and coach them on current performance and future potential.
They ensure employees are receiving the feedback and insight needed to grow, develop and realize their purpose. Empower Teams - connect the team to the organization by aligning goals, purpose, organizational objectives and holding to account. They provide the support needed to remove barriers and connect their team to the broader ecosystem.The salary range for this position is:
$154, $199, Gilead considers a variety of factors when determining base compensation, including experience, qualifications, and geographic location. These considerations mean actual compensation will vary. This position may also be eligible for a discretionary annual bonus, discretionary stock-based long-term incentives (eligibility may vary based on role), paid time off, and a benefits package. Benefits include company-sponsored medical, dental, vision, and life insurance plans.
For additional benefits information, visit:
Eligible employees may participate in benefit plans, subject to the terms and conditions of the applicable plans.
For jobs in the United States:
As an equal opportunity employer, Gilead Sciences Inc. is committed to a diverse workforce.
Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.
In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact for assistance.
For more information about equal employment opportunity protections, please view the 'Know Your Rights' poster.NOTICE:
EMPLOYEE POLYGRAPH PROTECTION ACTYOUR RIGHTS UNDER THE FAMILY AND MEDICAL LEAVE ACTPAY TRANSPARENCY NONDISCRIMINATION PROVISIONOur environment respects individual differences and recognizes each employee as an integral member of our company.
Our workforce reflects these values and celebrates the individuals who make up our growing team.Gilead provides a work environment free of harassment and prohibited conduct. We promote and support individual differences and diversity of thoughts and opinion.
For Current Gilead Employees and Contractors:
Please log onto your Internal Career Site to apply for this job
SummaryLocation:
United States - California - Foster CityType: Full time
