- Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person support to onsite employees and remote support to other locations
- Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware and peripherals for timely disposition
- Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications
- Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones, printers, conference room, servers, access control systems and network devices
- Create and support user account and group membership setups
- Procure, setup, configure, distribute and troubleshooting of all mobile devices
- Work on projects and perform other duties as assigned
- Work a rotational on-call IT support schedule to include evenings and weekends as assigned
- 1 year technical experience supporting users with items such as computers/laptops, desk phones, mobile phones, printers
- IT related associate degree, or Equivalent combination of experience and education will also be considered.
- Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications
- Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals
- Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security systems/cameras/badges
- Experience with workstation imaging software and an MDM solution such as Intune
- Experience in a heavy industrial setting
- Customer support or helpdesk experience
- IT certifications, such as a current Comp TIA A+
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IT Operations Technician - Norfolk, United States - Nucor Corporation
Description
Job DetailsDivision: Nucor Business Technology
Location: Norfolk, NE, United States
Other Available Locations: N/A
Basic Job Functions:
Nucor Business Technology (NBT) is seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise-wide systems as well as supporting internal IT partners across the enterprise. This position will be onsite, located at our Nucor Steel Nebraska division in Norfolk, NE.
Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.
Minimum Qualifications:
