- Appeals & Denials
- Medicare/Medicaid
- Commercial & Federal insurance carriers
- Insurance Follow-up
- UB-04 & CMS 1500
- Responsible for working on 40-70 Accounts Per Day
- Complete all business-related requests and correspondence from patients and insurance companies.
- Minimum call requirement for self-pay representatives is 75 calls a day.
- Complete all assigned projects in a timely manner.
- Assist client and patients in all requested tasks.
- Communicate to Guidehouse management areas of concern or areas of improvement.
- Research and respond to all patient inquiries received by telephone and mail.
- Update patient demographic information and initiate account adjustments.
- Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.
- High School Diploma or equivalent required.
- 1+ year experience working in customer service or Healthcare setting.
- For insurance specific clients: 1+ year medical provider experience working with UB04, appeals & denials.
- Strong customer service skills / customer service experience required
- PC skills in a Windows environment are required specifically Microsoft Word and Excel.
- Knowledge and utilization of desktop applications to include Word and Excel is essential for job responsibilities.
- Ability to initiate and follow through on projects and work independently with minimal supervision.
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Other
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Patient Account Representative
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Guidehouse Lewisville, TX, United StatesJob Family: · Patient Account Representative · Travel Required: · None · Clearance Required: · NoneWhat You Will Do: · The Patient Account Representative – Self Pay is an extension of a client's business office staff. Representatives are responsible for taking in-coming and makin ...
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Patient Account Representative
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Guidehouse Lewisville, TX, United StatesJob Family: · Patient Account Representative · Travel Required: · None · Clearance Required: · None · What You Will Do: · The Patient Account Representative - Self Pay is an extension of a client's business office staff. Representatives are responsible for taking in-coming and ...
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Guidehouse San Francisco, United States PermanentJob Family: · Patient Account Representative · Travel Required: · None · Clearance Required: · None · Join Guidehouse on Thursday, February 15 for an online open house. We have immediate openings for Patient Account Representatives in Lewisville, TX. All you need to join is a c ...
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Patient Account Representative
5 days ago
Guidehouse Lewisville, TX, United StatesJob Family: · Patient Account Representative · Travel Required: · None · Clearance Required: · NoneWhat You Will Do: · The Insurance Patient Account Representative is an extension of a client's business office staff. Representatives are responsible for taking in-coming and making ...
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Patient Account Representative
1 week ago
Guidehouse Lewisville, United StatesJob Family: · Patient Account Representative Travel Required: · None Clearance Required: · None Join Guidehouse on Thursday, February 15 for an online open house. We have immediate openings for Patient Account Representatives in Lewisville, TX. All you need to join is a comput ...
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Patient Account Representative
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Guidehouse San Francisco, United States PermanentJob Family: · Patient Account Representative · Travel Required: · None · Clearance Required: · None · What You Will Do: · The Insurance Patient Account Representative is an extension of a client's business office staff. Representatives are responsible for taking in-coming and m ...
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Guidehouse Lewisville, United StatesJob Family : · Patient Account Representative · Travel Required : · None · Clearance Required : · None · What You Will Do : · The · Insurance Patient Account Representative · is an extension of a client's business office staff. Representatives are responsible for taking in-coming ...
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Patient Account Representative
1 week ago
Guidehouse Lewisville, TX, United StatesJob Family : · Patient Account Representative Travel Required : · None Clearance Required : · None What You Will Do : · Immediate hiring underway Hybrid opportunities in Lewisville, TX. · Guidehouse is experiencing exponential growth, driven by an inclusive culture wi ...
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Patient Account Representative
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Guidehouse Lewisville, TX, United StatesPatient Account Representative · Travel Required : · The Insurance Patient Account Representative is an extension of a client's business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve ...
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Patient Account Representative
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Patient Account Representative
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Guidehouse Lewisville, TX, United StatesJob Family : Patient Account Representative · Travel Required : · The Patient Account Representative – Self Pay is an extension of a client's business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance compani ...
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Patient Account Representative
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Guidehouse Lewisville, TX, United StatesPatient Account Representative · Travel Required : · Join Guidehouse on Thursday, February 15 for an online open house. We have immediate openings for Patient Account Representatives in Lewisville, TX. All you need to join is a computer or mobile device and an internet connecti ...
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Patient Account Representative
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Guidehouse Lewisville, TX, United StatesJob Family : · Patient Account Representative Travel Required : · None Clearance Required : · None What You Will Do: · The Patient Account Representative – Self Pay is an extension of a client's business office staff. Representatives are responsible for taking in-comi ...
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Patient Account Representative
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Guidehouse Lewisville, TX, United StatesPatient Account Representative · Travel Required: · Immediate hiring underway These are hybrid positions working three days from home and two days in our Lewisville office. · In this full-time role, we offer a comprehensive, total rewards package that includes competitive compens ...
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Patient Account Representative
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Guidehouse Lewisville, TX, United StatesJob Family : · Patient Account Representative Travel Required : · None Clearance Required : · None Join Guidehouse on Thursday, February 15 for an online open house. We have immediate openings for Patient Account Representatives in Lewisville, TX. All you need to join i ...
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Patient Account Representative
1 week ago
Guidehouse Lewisville, TX, United StatesJob Family : Patient Account Representative · Travel Required : · Immediate hiring underway These are hybrid positions working three days from home and two days in our Lewisville office . · In this full-time role, we offer a comprehensive, total rewards package that includes c ...
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Patient Account Representative
3 weeks ago
Guidehouse Lewisville, United States Full timeJob Family: · Patient Account RepresentativeTravel Required: · NoneClearance Required: · NoneWhat You Will Do: · Immediate hiring underway Hybrid opportunities in Lewisville, TX. · Guidehouse is experiencing exponential growth, driven by an inclusive culture with a desire to see ...
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Patient Account Representative - Lewisville, United States - Guidehouse
Description
Job Family:
Patient Account RepresentativeTravel Required:
NoneClearance Required:
NoneWhat You Will Do:
Immediate hiring underway Hybrid opportunities in Lewisville, TX.
Guidehouse is experiencing exponential growth, driven by an inclusive culture with a desire to see all succeed Wed like the opportunity to welcome you onboard.
These are hybrid positions working three days from home and two days in our Lewisville office.
In this full-time role, we offer a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
The Patient Account Representative is an extension of a clients business office staff. Representatives are responsible for taking in-coming and making out-going calls to patients and insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned.
Essential Job Functions:
Heavy outbound calling
Account Review
Customer Service
Account Updates
Medical Billing
Strong Verbal / Written Communication Skills
Experience needed for insurance focused opportunities:
Duties and Responsibilities
Client Responsibility
What You Will Need:
What Would Be Nice To Have:
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.