IT Support Specialist - Dallas, United States - Trinity Industries
Description
Job Description - IT Support Specialist **Job Description**
IT Support Specialist **Description**
**Trinity Industries** is searching for a talented team player to fill the open position of **IT Support Specialist** in our **Dallas, TX office.** This person will provide level II support for pc hardware and software, printing, mobile devices and desk phones for Trinity locations.
Join our team today and be a part of **Delivering Goods for the Good of All.**
**What you'll do:**
Resolve customer computer issues utilizing your customer service and technical skills with Microsoft and Dell products
Communicate technical information to customers using everyday terms they will understand (avoiding the use of technical terms and jargon whenever possible)
Produce quality resolution documentation
Maintain technical knowledge base and report updates as needed to ensure the content of the documentation is current, relevant, and accurate
Stay current on the latest developments in software and desktop technology
Support an on call rotation
Provide training to End User on applications, software and IT policies, including New Hire orientation
**Qualifications**
**What you'll need:**
5 years' IT support experience in an environment supporting a large global corporate customer base
Proof of COVID-19 Vaccination required
Excellent customer service and the ability to meet metrics as prescribed
Successful candidate must have 5yrs experience and be able to demonstrate their technical skills in providing support for the following: Level II troubleshooting for hardware and software issues, Basic Networking and Internet troubleshooting, Mobile Devices troubleshooting for both iPhones and Androids, Active Directory, Wireless Access, VPN Access, Windows7 and Windows10, MS Office and O365, Working with Cisco VoiP including Voicemail, User Administration including on boarding/off boarding, and Air Watch Administration
Must be a team player in a collaborative environment but have the ability to work on their own when needed
Excellent communication skills (written and verbal)
Self-motivation and ability to work with minimal supervision
Ability to lift up to 10 lbs
Bilingual (English/Spanish) a plus
A+/MSCA/ITIL Certifications a plus
**Primary Location**
: US-TX-Dallas **Work Locations**
: Dallas, TX Corp Hdqs N. Dallas Parkway Suite 1100 Dallas 75254 **Job**
: IT Administration **Organization**
: United States **Schedule**
: Regular **Shift**
: Standard **Employee Status**
: Non-Management **Job Type**
: Full-time **Job Level**
: Day Job **Job Posting**
: Feb 11, 2022, 5:19:25 PM EE Pay Type : Salaried