Customer Care Specialist - Washington - Top Secret Clearance Jobs

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    Top Secret Clearance Jobs Washington

    4 days ago

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    Description

    About the Job

    We are seeking a Customer Care Specialist to deliver exceptional customer service to our in-person visitors. As the first point of contact, you will provide warm greetings and initial assistance for technical inquiries while supporting various IT-related tasks.

    Key Responsibilities:

    • Greet and engage in-person customers with a positive, professional demeanor.
    • Initiate customer interactions, listen actively, and inquire about technical issues or needs.
    • Deliver excellent service to enhance customer satisfaction and foster strong relationships.
    • Provide basic information on products and services and respond to status inquiries.
    • Learn and remember customers' names, delivering a personal touch in all interactions.
    • Answer calls, log tickets, and assist with initial troubleshooting or support requests.
    • Support in issuing passwords, mobile devices, and accessories as needed.

    Requirements:

    • Proven ability to provide high-touch, quality customer interactions that prioritize customer needs.
    • Energetic, detail-oriented, and calm under pressure, with strong problem-solving skills.
    • Excellent verbal communication and listening skills, with the ability to quickly de-escalate tense situations.
    • Strong organizational skills, with the ability to multi-task and manage multiple customer needs simultaneously.
    • Proficient in maintaining accurate records within the service center's ticketing system.
    • Quick thinker, able to remain confident and composed when resolving immediate concerns.

    Work Schedule:

    Standard hours: 8:00 AM - 5:00 PM, as the primary customer-facing team member. Potential for after-hours rotations for onsite support, including during government closures or early dismissals.



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Customer care specialist