Field Engineer - Orlando, United States - Sharp Business Systems France

Description

As part of the UK Solutions Team, this position will provide pro-active and re-active support to internal and external customers.

This is a field-based role, covering UK and Ireland and the role is a hands-on role, offering Service and Installation support at customer sites, as and when required.

This role will also see you supporting pre and post sales activity, to help drive SNDS sales in a variety of solution and application areas.

• Provide readily available telephone support to answer technical questions and assist internal and external customers with fault finding.
• Support service processes as needed, including RMA and Warranty cases.
• Undertake planned maintenance visits, for dvLED Service Contracts.
• Perform on-site and off-site repair / maintenance of clients display systems.
• Prepare monthly / quarterly Service Reports, for service Contract Customers.
• Liaise with Engineering, Quality and Service Department in Munich, for the full and timely resolution of quality, product, and / or service issues.
• Working alongside the sales team to understand the needs of the customers, capturing, and defining the requirements and presenting solutions.
• Providing excellent through life 3rd line support in support of our Operations team to ensure high customer satisfaction.
• Able to show excellent customer support skills with the ability to interact with customers both on the phone and in meetings.
• Assist with customer demonstrations externally and at the Sharp/NEC office locations.

• As required use company CRM tool.
• Support service processes as needed.
• Provide regular information on projects to support company forecast.
• Liaise with Engineering, Quality and Service Department in Munich.

• Minimum of 3 years recent experience in a similar role. Within an AV environment is a must, within display solutions is desirable.
• Ability to communicate technical and non-technical information clearly.
• Able to Travel at least 50% of the working week, to meet on-site requirements of this role. Some travel, outside of the UK, may be required during the business year.
• A problem solver, able to work on own initiative when required.
• Good communication and presentation skills for middle to senior level client contacts.
• Sufficient technical competence from an AV and or networking sales environment.
• Experience of working with videowall technologies, including dvLED technologies.
• Experience of working with Novastar processing equipment, and other similar brands, such as Brompton is desirable.
• An understanding of electrical and wiring circuits, desirable.
• Experience working with UC/VC Systems and centralised control systems, desirable.