Concierge - TRAVERSE CITY, MI
2 days ago
Job description
Full-time
Description
Trattoria Stella is seeking a polished, experienced Concierge to lead the front door and reservation flow of our award-winning, fine dining restaurant. This role is central to the guest experience and front-of-house operations, serving as the primary steward of reservations, floor planning, and seating execution. The Concierge runs the door during service, allowing the Manager on Duty to remain focused on the dining room, and is supported by host staff as needed.
This position is ideal for a hospitality professional who thrives in a high-volume, reservations-driven environment and takes pride in precision, professionalism, and exceptional guest care.
Key Responsibilities
- Serve as the primary point of leadership at the front door, managing guest flow and seating throughout service.
- Own the reservation system (Resy) including guest notes, special requests, pacing, and table plotting.
- Arrive early to handle reservation requests, build the evening's floor plan, and strategically plot reservations to ensure balanced sections and proper cover distribution.
- Manage and adjust seating flow in real time to maintain smooth service during peak periods.
- Ensure equitable seating for servers and appropriate pacing of covers.
- Communicate clearly and professionally with management, service staff, and support hosts to ensure alignment.
- Answer phones promptly and professionally; correspond with guests via phone, text, and email using polished, grammatically sound communication.
- Coordinate VIP guests, large parties, and special accommodations with discretion and attention to detail.
- Maintain composure, hospitality, and professionalism in high-pressure situations.
- Uphold all service standards, hospitality protocols, and confidentiality expectations.
Requirements
Required Qualifications
- Demonstrated experience in a similar concierge, maître d', or FOH leadership role within a high-volume, reservations-driven restaurant.
- Advanced proficiency with Resy or comparable reservation platforms (OpenTable, Tock, etc.).
- Strong written and verbal communication skills, including professional guest correspondence.
- Excellent organizational skills and the ability to manage multiple priorities simultaneously.
- Sound judgment and confidence making independent decisions during service.
- Polished, professional demeanor with a guest-first mindset.
- Availability to work evenings, weekends, and holidays as scheduled.
Physical Requirements
- Stand and walk for extended periods (6–8 hours per shift).
- Frequent multitasking, sustained focus, and high-volume guest interaction.
- Ability to move quickly between the host stand and dining room as needed.
- Manual dexterity for phone, computer, and reservation system use.
Salary Description
$20/hour, commensurate with experience
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