Client Care Representative - Newark, United States - Mister Sparky
Description
Client Care Representative
Full Time Remote Flexible - US
Benefits:
401(k) matching
Bonus based on performance
Company car
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Join Our Team of Professional Electricians
Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, youll be fit for our team Opportunities for professional electricians and customer service professionals are now available across the country.
JOB SUMMARY
A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.
JOB DUTIES
Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
MINIMUM REQUIREMENTS
High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience preferred
Flexible work from home options available.
Compensation: $33, $46,000.00 per year
Join the Mister Sparky Team
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true, our employees come first How do we prove it? First things first.
Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.
Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more If you are serious about your career and want to learn from the best in the industry apply today
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not toMister SparkyCorporate.