- Conduct initial review at the account/patient level to identify or locate missing and misapplied payments, completing transactional requests as required.
- Provides accurate review, interpretation, and disposition of all incoming correspondence via fax, mail, email or client portal. Updating mail return and demographic updates on FACS and the corresponding hospital systems.
- Investigates and monitors all charity, bankruptcy, and deceased inventory as per client protocol.
- Maintains and updates payment contracts on the client system.
- Print and mail charity applications, itemized bills and any additional correspondence as required.
- Work assigned inventory, work queues and reports on assigned product lines. Consistently meets internal and external deliverables with minimal involvement from management.
- Ability to provide timely, professional and courteous response to inbound communications (via telephone, e-mail, portal etc.) from patients, insurance carriers, internal or external clients regarding account status.
- Able to identify and locate patient, insurance carrier or other third party that is liable for payment of account and initiates contact (via telephone, internet, etc.) to determine reason for non-payment, identify insurance options, and establish repayment arrangements.
- 1-2 years of experience in a healthcare business office environment
- Excellent verbal communication and negotiation skills with an emphasis on customer service
- Excellent computer and multi-tasking skills
- Ability to identify an issue, examine options, and provide an effective solution
- High school diploma or equivalent
- Has the ability to productively work remotely, including:
- Reliable and secure non-satellite-based internet connection (this will be tested prior to start date)
- Dedicated quiet and private workspace
- We offer a competitive total compensation package comprised of a base salary range and incentive. This provides the opportunity for your compensation to grow as you develop within the role. The base salary range for this role is between $18 and $27 per hour, and is dependent upon your specific skills, qualifications, experience, and location.
- The opportunity for advancement is outstanding We invest in our team members through training and development to help them reach their career goal and their full potential in the fastest growing career industry - Healthcare
- Medical, Dental, Vision and Life Insurance
- 401(k) with Substantial Company Match
- Ability to work from home
- Tuition Reimbursement
- Generous Paid Time Off and Paid Company Holidays
- Work/
- Employee Assistance Program
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A/R Support Resolution Specialist - New Castle, United States - Hospital Billing & Collection Services
1 week ago
Description
As an A/R Support Specialist, you will research general financial inquiries and processes all inbound and outbound correspondence. You will also make updates to client systems with all necessary demographic, contract, and prelist related information.Responsibilities:
Qualifications:
Why you'll want to join the HBCS team:
PLUS
Life Balance:
Morning and Evening Shifts available
Who we are:
HBCS is a leader in healthcare receivables management, providing electronic billing, insurance follow-up, and self-pay recovery services to hospitals and healthcare providers throughout the United States.
Our success story is a product of our skilled and expertly trained staff, and their continuous commitment to demonstrating exceptional customer service while utilizing state-of-the-art technology.
With headquarters in New Castle, Delaware and a remote workforce operating from home offices throughout the country, our skilled and dedicated team delivers quality, value-added services to ensure that the goodwill established between our partner hospitals and health systems and their patients remains steadfast.
HBCS is an Equal Opportunity Employer.We are proud that we have always been committed to diversity in the workplace and to offering employment opportunities without regard to race, color, religion, sex (including pregnancy), gender identity, gender expression, national origin, age, military experience (active, veterans, reservists and National Guard), genetic information, disability, or other legally protected characteristics.
Job Location118 Lukens Drive, New Castle, Delaware
Position Type
Full-Time/Regular
