- Work hours: 8:30 AM – 5:00 PM EST, Monday – Friday.
- Pay Rate $17.50/hour
- Hybrid schedule; will have to travel to the Harrisburg office one week out of the month due to contractual obligations. Will have to conduct walk-in appointments for consumers and other stakeholders
- Assists in completion of high-level / escalated, sensitive cases throughout the entire application process (inbound/outbound phone calls, emails, outreach, document processing, etc.)
- In contact with internal / external entities via email/phone (such as government agencies, legal offices, social workers, case managers, departments within the IEB project, and more) on a consistent basis.
- Responsible for tracking 40-60 cases and ensuring timely completion of those cases.
- Able to retain extensive knowledge about the entire HCBS application process to work various kinds of case types and assist other departments within the IEB project.
- On the phone consistently, whether making outbound calls to entities or receiving inbound calls for other staff member cases.
- Manage all paperwork and calls on elevated cases through the enrollment process.
- Support the field Research and Support Coordinators with paperwork routing.
- Ensures cases are being tracked and following the application process.
- Utilizes systems such as HCSIS, SAMS, eCIS, PIA, Panviva and MAXe.
- Reports outcomes of cases to management on a daily basis.
- Educates callers via phone and email of application status/process.
- Record all follow-up on the tracking spreadsheet and the applicant's record in MAXe.
- Complete all necessary actions to get case to where it needs to be.
- Report any trends of issues with processing cases to management including sending coachings of any errors to corresponding department management.
- Processes inquiries received in PAIEB Support box and complete Special Case Alerts.
- Responsible for handling phone calls received through R&S phone line during assigned time slot.
- Checking and reporting voicemails received.
- Tasks mandated by management.
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Description
Job Description
Job DescriptionIMPORTANT DETAILS
Job Description:
EDUCATION/EXPERIENCE: High school diploma or GED required. Bachelor degree is preferred. Minimum 3 years of related work experience required. Ability to perform comfortably in a fast-paced, deadline-oriented work environment. Ability to work as a team member, as well as independently. Ability to maintain confidentiality and security of all information. Must be able to remain in a stationary position for an extended period of time. Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
Company DescriptionWithin Probitas Technology, you will find a great team focused on developing your career while providing direction and insight towards your next opportunity.
