Front Desk Agent - Basking Ridge, United States - Pyramid Global Hospitality

Description

Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

We are a private learning and development center in Basking Ridge, New Jersey. Created exclusively for Verizon employees and managed by Benchmark/ Pyramid Global Hospitality. We cultivate an entrepreneurial environment that gives our passionate employees the freedom and flexibility to be innovative and creative. Professional development opportunities, cross-departmental support and engagement in our local community further strengthen our teams and help us develop great leaders . Since we are a private learning and development center, we enjoy a work/life balance rarely found in our industry. That means most weekends and holidays off to enjoy time with family & friends and the chance to recharge body and spirit so we can deliver on our promise of People First, Excellence and Integrity. From our technology-forward operations, chef-driven culinary arts, creative meeting spaces, comprehensive benefits and 401k matching, we provide our employees the opportunity to thrive in a supportive environment that values a diversity of life experiences. Front of the house to back of the house, our teams hold each other to a higher standard, and that makes a great place to call work home. VZ-PGH

Overview

We are looking for a friendly and professional Front Desk Agent to join our team As a Front Desk Agent, you will be the first point of contact for our guests and the face of our business. You will be responsible for providing outstanding customer service, handling check-in and check-out processes, answering questions, resolving issues, and ensuring a positive and welcoming experience for every guest. If you are an outgoing, detail-oriented individual with excellent communication skills, we would love to meet you

• Greet and register guests, provide prompt and courteous service
• Keep front desk area neat and organized
• Answer phone calls, provide information and transfer calls to appropriate personnel
• Handle cash, credit card and other payment transactions accurately and efficiently
• Ensure guests receive requested items in a timely manner
• Respond to guest inquiries and resolve complaints
• Follow safety and security procedures
• Maintain up-to-date knowledge of hotel services
• Provide directions to local attractions
• Ensure compliance with hotel policies and regulations

Qualifications

• Proven experience in customer service
• Excellent communication and interpersonal skills
• PMS system experience is a plus
• Ability to multi-task and stay organized in a fast-paced environment
• Knowledge of MS Office Suite (Word, Excel, Outlook)
• Ability to work flexible hours, including nights, weekends, and holidays
• Ability to work on own initiative as well as part of a team
• Professional attitude and appearance

Compensation Range

The compensation for this position is $20.00/Hr. - $20.00/Hr. based on qualifications and experience.