- Perform software installations, updates, and upgrades.
- Certify network software for proper installation and operation.
- Assure proper day to day software operations for all locations.
- Assure long term software compatibility.
- Provide technical support for our suite of applications, including troubleshooting issues and resolving user problems in a timely manner.
- Collaborate with cross-functional teams to identify and implement solutions for application-related issues.
- Perform platform customizations by working with application leads, Compliance and Legal to customize, test and obtain approvals.
- Research, evaluate, and recommend, new software and platform applications.
- Keep up to date with software releases and features.
- Provide custom training programming as approved by Manager Application Systems.
- Write and maintain interface programs and utilities.
- Document support processes, procedures, and resolutions for future reference.
- Create policies and procedures to assure proper infrastructure security and disaster recovery.
- Manage user accounts, permissions, and access rights in applications.
- Assure global compatibility and standardization of applications and platforms on both corporate and outside party basis.
- Work closely with other department personnel and outside vendors to assure complete compatibility between applications and platforms systems with other systems hardware and software.
- Stay up-to-date on industry trends and best practices in application support.
- Other duties as assigned.
- Associate's degree or two years of college Computer Science, Information Technology, or related field.
- 1-2 years of experience in application support or a similar role.
- Strong understanding of software applications, databases, and systems integration.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Attention to detail and a commitment to delivering high-quality support services.
- Valid driver's license.
- A dynamic and collaborative work environment.
- Some travel required.
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Application Support Specialist I - Pikeville, United States - Community Trust Bank
Description
JOB RESPONSIBILITIES
Candidates may be subject to the following screenings:
Credit Check, Drug Testing, and Criminal Background Check