- Perform all the essential functions of an IT Technician I and II.
- Resolve the majority of inquiries and issues from customers.
- Respond to incoming requests in a timely manner, track all customer contacts, research questions, and issues, and resolve each interaction with customer satisfaction.
- Document each customer contact with details and enough information so as not to cause extra efforts by other support personnel.
- Escalate incidents to other groups within the department, when appropriate, and in a timely manner.
- Expand the knowledge of the existing knowledgebase by providing solutions to frequently occurring problems.
- Perform responsibilities according to the IT Department's defined processes and procedures and Service Level Agreements (SLAs).
- Assist lower-level technical staff as needed.
- Research and resolve highly complex customer inquiries in a timely manner.
- Provide advanced audio-visual support for AV equipment throughout the city.
- When necessary, assist the infrastructure group with various tasks such as maintaining Airwatch (MDM), anti-virus software, maintaining Active Directory, Azure AD, and dealing with security incidents. Provide city-wide communications support including land and wireless services, desk phones, voicemails, mobile devices (phones and tablets).
- Coordinate with vendors to resolve issues.
- Participate on IT project teams as needed.
- Communicate clearly and concisely, both verbally and in writing.
- Communicate Service Desk technology and operational inefficiencies and assist in process improvements.
- Act as a mentor and assist supervisor in developing technical training programs for lower-level technical staff.
- Windows-based and Mac-based workstations and related peripherals.
- Microsoft operating systems, IOS, android, and networking environments.
- Working knowledge of application software such as Microsoft 365, and Adobe products.
- Wireless devices with including smartphones, tablets, and a broad range of internet enabled devices
- Mitel phone systems.
- A basic understanding of IT Infrastructure Library (ITIL) processes.
- Experience in working harmoniously with users in a team environment.
- Excellent problem-solving skills
- High School graduate or equivalent
- Some college
- Trade School Graduate or Apprenticeship
- Associates Degree
- Bachelors Degree
- Masters Degree
- Doctorate
- None of the Above
- No experience
- Less than one (1) year.
- More than one (1) year but less than two (2) years.
- More than two (2) years but less than four (4) years.
- More than four (4) years but less than six (6) years.
- Six (6) years or more.
- Yes
- No
-
Senior Diesel Technician
3 weeks ago
Waste Management, Inc. Prairie Du Chien, United StatesPerforms preventive maintenance inspection (PMI); troubleshoots, repairs, and rebuilds major components on vehicles and equipment. Ensures accurate diagnosis and effective repair and/or replacement of components. II. Essential Duties and Responsibili Technician, Diesel, Senior, M ...
-
Clinical Supervisor/Case Manager
2 weeks ago
Recooty Fontana, United StatesEmpower Lives as a Clinical ABA Supervisorwith Active Steps · Active Steps is on a mission to deliver exceptional behavioral health services, with a special focus on enhancing the lives of individuals diagnosed with Autism Spectrum Disorder (ASD). We're seeking passionate and de ...
-
Service Supervisor
1 week ago
Westrux International Fontana, United States· The Service Supervisor is an integral and vital part of the Dealership Lease Service Department. · The Service Supervisor takes the lead role in managing an efficient Service Department through productive staffing, customer retention, and quality workmanship while improving p ...
-
Service Supervisor
1 week ago
Westrux International Fontana, United StatesThe Service Supervisor is an integral and vital part of the Dealership Lease Service Department. · The Service Supervisor takes the lead role in managing an efficient Service Department through productive staffing, customer retention, and quality workmanship while improving produ ...
-
Associate Engineer
2 weeks ago
City of Fontana, CA Fontana, United StatesSalary: $7, $9,387.74 MonthlyLocation : Fontana, CAJob Type: Full-TimeJob Number: Department: EngineeringDivision: Engineering AdministrationOpening Date: 02/15/2024Closing Date: ContinuousDefinitionTo perform professional and technical engineering work in an assigned area such a ...
-
Associate Engineer
1 week ago
City of Fontana Fontana, United StatesDefinition · To perform professional and technical engineering work in an assigned area such as plan and development review, contract administration and design; and to provide technical staff assistance to higher level engineering staff. · Distinguishing Characteristics: · This ...
-
Associate Engineer
2 weeks ago
City of Fontana Fontana, United StatesDefinition · To perform professional and technical engineering work in an assigned area such as plan and development review, contract administration and design; and to provide technical staff assistance to higher level engineering staff. · Distinguishing Characteristics: This ...
-
Associate Engineer
1 week ago
City of Fontana, CA Fontana, United StatesSalary: $7, $9,387.74 Monthly · Location : Fontana, CA · Job Type: Full-Time · Job Number: · Department: Engineering · Division: Engineering Administration · Opening Date: 02/15/2024 · Closing Date: Continuous · Definition · To perform professional and technical engineer ...
-
Assistant Engineer
2 weeks ago
City of Fontana, CA Fontana, United StatesSalary: $7, $8,543.60 MonthlyLocation : Fontana, CAJob Type: Full-TimeJob Number: Department: EngineeringDivision: Engineering AdministrationOpening Date: 01/25/2024Closing Date: ContinuousDefinitionTo perform professional and technical engineering work in an assigned area such a ...
-
Assistant Engineer
1 week ago
City of Fontana, CA Fontana, United StatesSalary: $7, $8,543.60 Monthly · Location : Fontana, CA · Job Type: Full-Time · Job Number: · Department: Engineering · Division: Engineering Administration · Opening Date: 01/25/2024 · Closing Date: Continuous · Definition · To perform professional and technical engineer ...
-
Assistant Engineer
21 hours ago
City of Fontana, CA Fontana, United StatesSalary: $7, $8,543.60 Monthly · Location : Fontana, CA · Job Type: Full-Time · Job Number: · Department: Engineering · Division: Engineering Administration · Opening Date: 01/25/2024 · Closing Date: 2/8/2024 5:00 PM Pacific · Definition · To perform professional and tech ...
-
Assistant Engineer
2 weeks ago
City of Fontana Fontana, United StatesDefinition · To perform professional and technical engineering work in an assigned area such as plan and development review, contract administration and design; and to provide technical staff assistance to higher level engineering staff. · Position Snapshot/A Day in the Life: T ...
-
Housekeep Assistant
1 week ago
Good Samaritan Society Waukon, United StatesJob Description · Job DescriptionCareers With Purpose · Join our not-for-profit organization that has provided over 100 years of housing and services to seniors with a commitment to quality care and service in a Christian environment. · Facility: GSS IA Waukon Ctr · Location: W ...
-
Maintenance Technician
2 weeks ago
Jobot Brownsville, WI, United States Full timeMaintenance Technician / Great Place To Work · This Jobot Job is hosted by: Jay O'Brien · We are an action a renowned food company located in Wisconsin. We pride our company is servicing the best dairy products across the USA. We provide a great company culture and we are lookin ...
-
Maintenance Technician
3 days ago
Jobot Brownsville, WI, United States??Maintenance Technician / Great Place To Work This Jobot Job is hosted by: Jay O'Brien · Are you a fit? Easy Apply now by clicking the "Apply" button · and sending us your resume. · Salary: $70,000 - $80,000 per year A bit about us: We are an action a renowned food company l ...
IT Senior Technician - Fontana, United States - City of Fontana, CA
Description
Salary: $5, $6,656.00 MonthlyLocation : Fontana, CA
Job Type: Full-Time
Job Number:
Department: Innovation & Technology
Opening Date: 03/21/2024
Closing Date: Continuous
Definition
The Senior IT Technician is the advanced level classification in the IT Technician series. Under general supervision provides a high level of technical support services in the installation and maintenance of the City's computer hardware, software, and telecommunications systems. Incumbents assigned to this classification are required to provide a high level of customer service. The Senior level will provide team leader support to lower-level technical staff.
Position Snapshot/A Day in the Life: The City of Fontana is a growing and thriving City with one of the largest populations in San Bernardino County. The IT department is a centralized internal service organization with various areas of technology represented. The IT Senior Technician is responsible for providing installation and maintenance of the City & PD computer hardware, software audiovisual, and telecommunications systems. You will work in a fast paced work environment for one of the fastest-growing cities in the Inland Empire. On a regular day you can interface with a Police Officers, and Engineers, and a Community Services. If you are looking for a purpose, this is the place to be.
Essential Functions
The incumbent must have the ability to:
THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.
WORKING CONDITIONS: In the performance of daily activities, this position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, and bending; the ability to push, pull, drag and/or lift up to 25 pounds; normal manual dexterity and hand/eye coordination; repetitive hand movement using a computer keyboard and mouse; corrected vision to normal range; acute hearing; written and oral communication; use of standard office equipment such as computers, telephones, printers, and copiers; frequent contact with other staff.
Experience and Training Guidelines
A combination of experience and training that would provide the required knowledge is qualifying. The incumbent must have knowledge and background in the following:
DESIRED CERTIFICATIONS:
• HDI Customer Service Representative
• HDI Support Center Analyst
• Microsoft Certified Desktop Support Technician
• A+ Certification
• ITILv4 Certification
LICENSES AND/OR CERTIFICATIONS: Possession of, and continuously throughout employment, a valid California Class "C" Driver's License.
The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits.
Please to view our excellent employee benefit options.
01
What is your highest level of education?
Please indicate how much experience you have in maintaining Windows-based workstations and related software in a commercial or municipal government environment.
Do you currently possess a valid California Class "A" Driver's License?
