US Accessibility Senior Consultant - Chicago, United States - CIBC

Description

We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.

Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit )

What You'll Be Doing
You will be a critical player in the delivery of CIBC's Accessibility strategy for the US.

The Senior Consultant, US Accessibility, will join the Enterprise Client Experience team focused on continually improving the client and employee experience for those who have historically faced barriers to employment and banking.

Informed by the legislative landscape, you will oversee and make recommendations for US accessibility initiatives, primarily related to the Americans with Disability Act and state and municipal laws as appropriate.

You will set accessibility standards for CIBC US, and ensure oversight mechanisms are in place to address the evolving regulatory landscape as it pertains to accessibility.

The Senior Consultant, US Accessibility will develop, maintain, communicate and enforce CIBC's US Accessibility Policies and establish controls to ensure compliance with regulatory requirements.

You will work closely with stakeholders in Client Experience, Client Strategy, Technology and Operations, Digital Banking, Front line effectiveness, Facilities, Human Resources, Inclusion, Product, and Enterprise Wide Compliance to advise on programs and action plans to support a positive experience for our clients with disabilities.

The successful candidate is a subject matter expert of federal, state and municipal accessibility laws (as appropriate) and passionate about the client experience and inclusive design to help accelerate CIBC's implementation of our enterprise accessibility strategy in partnership with internal and external delivery partners.

This role is an individual contributor, reporting a Senior Director, Client Experience in the enterprise Client Experience team.

How You'll Succeed

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  Advisory: Act as the US authority on Accessibility laws and promote adherence to accessibility policies, consulting with business units to ensure policy requirements are embedded into processes, procedures and initiatives.
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  Regulatory oversight: Identify applicable regulatory requirements as this role will be responsible for all levels of accessibility legislation (federal, state and municipal), monitor changes and compliance with the requirements, and communicate proposed, new and amended regulatory requirements to impacted business units and Compliance.
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  Advocate, Influence and Consult: Work with CIBC's Accessibility team to advocate for Accessibility across CIBC US. Partner with teams to provide guidance on products, services, solutions and physical spaces to improve the employee and client experience for persons with disabilities in the US region. You will support the Client Care Team to respond to escalations related to barriers to access. Experience in complex escalation management is an asset.
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  Relationship management: Work with impacted business units to identify key and non-key controls, policies and procedures to mitigate regulatory compliance risk. Once policies and procedures are established, you will collaborate with diverse stakeholders across the bank to implement inclusive and accessible experiences. You will partner with CIBC's Accessibility Action Committee and Inclusive Design Teams to develop new tactics aimed at creating better experiences for CIBC clients and employees across disability spectrum.
• 
  Knowledge -You have familiarity with the disability spectrum, assistive technologies, and inclusive design principles. You demonstrate experience and detailed knowledge of accessibility guidelines and standards. You are familiar with the legislative landscape for Accessibility regulations in the US. Knowledge of CIBC Compliance Oversight requirements is an asset.

Who You Are

• 
  You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do.
• 
  Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
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  Values matter to you . You bring your real self to work and you live our values – trust, teamwork and accountability.
• 
  You understand that success is in the details. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• 
  Lived experience is an asset . We seek applicants with a wide range of abilities and we provide an accessible candidate experience.

California residents — your privacy rights regarding your actual or prospective employment )

What CIBC Offers
At CIBC, your goals are a priority.

We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location
IL-120 S LaSalle St, 8th Fl

Employment Type
Regular

Weekly Hours
40

Skills
Accessibility Standards, Communication, Customer Experience (CX), Detail-Oriented, Microsoft PowerPoint, Process Improvements, Regulatory Compliance, Relationship Management, Taking Initiative, Teamwork