Site Reliability Engineer - Irvine, CA
1 day ago

Job description
Job Title: Site Reliability Engineer (SRE) AWS Environment | Digital Ordering Platforms
Location: Irvine, CA (Hybrid - 2 days onsite)
Job Type: Contract Position
Job Description:
- We're looking for a
Site Reliability Engineer (SRE)
to support and enhance the reliability of mission-critical digital ordering systems powering one of the world's most recognized restaurant brands. - This role supports cloud-native middleware systems that deliver menu and transaction data across, Delivery integrations, Digital Menu Boards, and POS systems. If you thrive in production environments, enjoy solving complex issues, and want to impact millions of customer transactions daily, this is for you.
What You'll Do
Production Reliability & Incident Response
- Troubleshoot and resolve production incidents across digital ordering platforms (Kiosk, Delivery, POS, Digital Menu Boards)
- Perform root cause analysis and drive permanent fixes
- Partner with L1/L2 support teams to resolve escalations
Cloud Infrastructure Monitoring (AWS)
- Monitor and troubleshoot the middleware infrastructure running in AWS
- Support services such as Aurora MySQL RDS and observability tools (e.g., Lumigo)
- Improve system stability, uptime, and performance
Release & Change Management Support
- Collaborate with development teams to support middleware releases
- Follow structured change management processes
- Support testing and launch of new product changes, limited-time offerings, and regional menu updates.
Reliability Engineering & Process Improvement
- Build and improve documentation and runbooks
- Identify recurring issues and automate where possible
- Contribute to the continuous improvement of system reliability
Required Qualifications
- 6+ months of hands-on SQL experience:
- Writing complex queries
- Joining tables
- Creating/running stored procedures
- Experience troubleshooting applications in production environments
- Strong problem-solving and analytical skills
- Ability to prioritize multiple incidents and tasks
- Excellent verbal and written communication skills
Nice to Have
- AWS cloud experience
- Python scripting
- REST API troubleshooting
- Bash or PowerShell scripting
- Experience in middleware, integration platforms, or high-volume digital systems
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