Patient Service Representative Supervisor - Plano, United States - Gatewaydiagnostic

Description

Patient Service Representative Supervisor

Plano, TX, USA
Job Description

Posted Tuesday, April 16, 2024 at 4:00 AM

Gateway Diagnostic Imaging is actively searching for a Patient Service Representative Supervisor to support our front office team at our Plano and Frisco locations.

The Patient Service Representative Supervisor is responsible for creating and maintaining a positive, welcoming environment for all patients, families, and visitors while performing the requested duties.

These duties will include interviewing patients and/or families to obtain all demographic and financial information, scheduling and confirming patient appointments, verifying patient insurance, explaining financial responsibility to patient or patient representative, and collecting same-day payments.

Additional Responsibilities:
Manages the training and onboarding of new team members
Participates in the recruiting, interviewing, and hiring process
Leads regular staff meetings and associate one-on-ones
Monitors and approves timecards
Initiates and participates in staff performance evaluations and on-going development of team members including performance improvement plans, disciplinary actions and/ or terminations when necessary
Defines job responsibilities/specialty tasks and priorities
Develops and monitors the teams' performance through a QA process
Establishes employee schedules to provide for planned time off, ensuring appropriate staffing levels and adequate department coverage
Completes other tasks and projects as assigned


Education and Experience:
High School Diploma or equivalent required.
2-3 years office experience in a healthcare setting
U.S.

Radiology Specialists is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

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