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Lilburn

    Patient Services Coordinator - Lilburn, United States - Emory Healthcare/Emory University

    Emory Healthcare/Emory University
    Emory Healthcare/Emory University Lilburn, United States

    1 week ago

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    Description

    Overview

    Be inspired. Be rewarded. Belong. At Emory Healthcare.
    At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be


    We provide:

    • Comprehensive health benefits that start day 1
    • Student Loan Repayment Assistance & Reimbursement Programs
    • Family-focused benefits
    • Wellness incentives
    Ongoing mentorship, development, leadership more


    8am - 5p / Full Time / 40hrs

    Description

    JOB DESCRIPTION:

    • This position contains technical aspects, but requires high-level customer service skills, excellent interpersonal and communication skills, and a high degree of independent decision-making.
    • This position also plays a key role in the charge capture and revenue cycle process.
    • Greets and welcomes all customers utilizing the EHC customer service model.
    • Participates as a key contributor to the Press Ganey patient satisfaction initiatives within the department.
    • Reviews all appointments prior to patients arrival for appropriateness and completeness and resolve any issues.
    • Sorts and distributes reports daily.
    • Arrives patient appointments in IDX and presents appropriate paperwork to patient.
    • Verifies the accuracy of patient demographics and insurance information, updating IDX when applicable.
    • Reviews insurance eligibility and primary care provider information via online insurance verification system and/or contact insurance carrier to obtain eligibility and benefits and takes appropriate action.
    • Collects all payments according to guidelines and enters into IDX.
    • Identifies and processes case specific special billing requirements; or company billing.

    MINIMUM QUALIFICATIONS:

    • High school diploma/GED or equivalent preferred and twelve (12) months experience in healthcare or customer service OR a Bachelor's degree.

    Supporting a diverse, equitable and inclusive culture: Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. _Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training._


    ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion."


    PHYSICAL REQUIREMENTS: 1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.


    ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks.

    Environmental exposures include, but are not limited to:
    Blood-borne pathogen exposure, Bio-hazardous waste.

    chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.


    Additional Details

    JOIN OUR TEAM TODAY Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet designated ambulatory practice. We are made up of 11 hospitals-4 Magnet designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.


    Connect With Us
    Connect with us for general consideration


    Division _The Emory Clinic_


    Campus Location _Lilburn, GA, 30047_


    Campus Location _US-GA-Lilburn_


    Department _TEC ESA PCP Mountain Park 105_


    Job Type _Regular Full-Time_


    Job Number _131061_


    Job Category _Clerical & Administrative_


    Schedule _8a-5p_


    Standard Hours _40 Hours_


    Hourly Minimum _USD $15.35/Hr._


    Hourly Midpoint _USD $18.80/Hr._


    Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions.

    Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.

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