IS Program Manager - Silver Spring, United States - Children's National Hospital

Description

Play a pivotal role in orchestrating and managing strategic initiatives and projects from inception to completion for the Information Services department. You will collaborate with cross-functional teams, including technology, application, data analytics and project management professionals, as well as stakeholders from different business units, and senior leadership, to ensure the successful delivery of the projects. Your leadership and strategic thinking will be key in driving efficiency, innovation, and excellence within our Information Services department.

Qualifications:
Minimum Education

• Bachelor's Degree Bachelor's degree in Information Technology, Computer Science, Business Management, or a related field. (Required)
• Master's Degree Masters degree in Information Technology, Computer Science, Business Management, or a related field. Master's degree is a plus. (Preferred)

• 5 years Proven experience as a Senior Project Manager or related role in the IT or Healthcare industry, with a successful track record of delivering complex programs. (Required)

• Strong understanding of project and program management methodologies (Agile, Scrum, Waterfall, etc.) and tools (e.g., Jira, Microsoft Project, etc.).
• Excellent leadership and interpersonal skills, with the ability to lead and inspire cross-functional teams.
• Exceptional communication skills, both written and verbal, with the ability to present complex technical concepts to non-technical stakeholders.
• Strong analytical and problem-solving capabilities, with a keen attention to detail.
• Ability to manage multiple priorities in a fast-paced and dynamic environment.
• Proven experience in risk management and mitigation strategies.
• Experience with Healthcare IT project/program management is desirable.
• Demonstrated ability to build successful working relationships with external vendors or out-sourced professional services providers.
• Familiarity with Cerner Millennium, Epic, PeopleSoft/Fusion, and ServiceNow is desirable.

• Project Management (PMP) (Preferred)

• Lead the end-to-end management of complex programs, including defining program scope, goals, deliverables, resources, and budget.
• Develop and maintain program roadmaps, timelines, and project plans, ensuring alignment with business objectives and strategic goals.
• Act as the primary point of contact for program stakeholders, providing regular updates on program status, risks, and mitigations.
• Collaborate with cross-functional teams to identify requirements, allocate resources, and manage dependencies between projects and initiatives.
• Implement best practices and methodologies for program management, ensuring consistent and efficient execution across the IS department.
• Identify potential risks and issues within the program and develop strategies to address and mitigate them.
• Provide mentorship and guidance to junior project/program managers, fostering their growth and development.
• Monitor and report program metrics and KPIs, providing insights and recommendations to senior leadership.
• Support the evaluation and selection of external vendors, partners, and contractors when necessary.
• Collaborate with the IS leadership team to align program strategies with the overall IS roadmap and business objectives.

• Anticipate and responds to customer needs; follows up until needs are met

• Demonstrate collaborative and respectful behavior
• Partner with all team members to achieve goals
• Receptive to others' ideas and opinions

• Contribute to a positive work environment
• Demonstrate flexibility and willingness to change
• Identify opportunities to improve clinical and administrative processes
• Make appropriate decisions, using sound judgment

• Use resources efficiently
• Search for less costly ways of doing things

• Speak up when team members appear to exhibit unsafe behavior or performance
• Continuously validate and verify information needed for decision making or documentation
• Stop in the face of uncertainty and takes time to resolve the situation
• Demonstrate accurate, clear and timely verbal and written communication
• Actively promote safety for patients, families, visitors and co-workers
• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance