Engagement Specialist II - Franklin, United States - PopHealthCare

Description

Job Details Remote Type Fully Remote Description TASKSActively outreach and engage with members to assist with appointment scheduling, cancellations, and reschedules through all communication platforms (Telephonic, Texting, Email, and Chat).Educate and motivate members by possessing a strong understanding of and the ability to clearly communicate all PHC services, programs, eligibility, provider availability, etc.

Understand all services and properly utilize scripting to efficiently sell PHC services to members and successfully close to schedule appointments.

Ask appropriate questions and listen actively to member concerns while documenting required information in computer systems.
Manage high volume of outbound and inbound calls, emails, chat, and texting communications in a timely manner.
Communicate to members clear instructions and education related to scheduled services utilizing appropriate guidelines.
Meet expectations for individual daily, weekly and monthly sales goals and quality engagement standards for all clients.
Use procedures, policy manuals, knowledge-base and other reference materials to assist in answering various general inquiries and issues.
Collaborate with team members, share insights and contribute to the knowledge transfer process via side-by-side coaching, new-hire training, etc.
Use of professional telephone etiquette and techniques to secure qualified appointments.
Successfully perform duties in remote/work from home environment.
QualificationsA High School Diploma or GED required. College Associate degree or college courses preferred.

Recent experience working in a health care setting preferred.2-5 years of experience working in an outbound call center, sales focused, customer centered, production driven environment preferred.

Working knowledge of engagement or scheduling needs for home based clinical solutionsEngaging and persuasive sales skills#J-18808-Ljbffr